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Suddenly unable to login to web portal using SSO

rashida.kesuri

The opsgenie app on the phone works, but the web portal is not authenticating using SSO. Anyone else facing an issue ?

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Sebastian Krzewiński

Hi @rashida.kesuri !

What error/message do you get when you are trying to login via browser?

Regards,

Seba

rashida.kesuri

there is no error. it just keeps reloading the login prompt page.

Arkadiusz Wroblewski

Hello @rashida.kesuri

Just to clarify, Opsgenie is supported through April 5, 2027, so this may not be related to the shutdown.
Could you let us know whether your company uses Atlassian SSO or Opsgenie's own SSO configuration? Your admin may be able to check the identity provider's sign-in logs for any authentication errors.

Have you tried logging in through an incognito window or another browser? On the first hand that may be session problem.

Cheers,

Arek🤠🧙‍♂️

rashida.kesuri

Atlassians SSO. I am able to see that app in the list of atlassian apps, but when i click on it , it takes me to the login prompt. doesnt automatically log me in. even if i try logging in with my email id , it just reloads the login page without any errors.