Loom

I have changed my email address over to a new one and I didnt realise that the email I changed to already had a Google sign in account for Loom.   I have tried everything, using the AI chat to...

• Question
• loom

I have a tutoring business and I have uploaded recordings of the sessions, most are about 7 minutes long. I have the free trial and it's about to expire and I'm getting emails saying I will lose the ...

• Question
• loom
• subscriptions-and-billing

please help me to find mail of support team 

• Question
• loom
• not%20applicable
• organization-administration

We recently changed email address. I'm trying to log in to the old account and it's sending a pin to the old email which I don't have access anymore. I can't send an email to support, no number to ca...

• Question
• cloud
• email
• loom

I need to have my old videos availuable to me. Their all missing and it happened when NEXA went from [email address removed for privacy] to [email address removed for privacy]

• Question
• cloud
• loom

Hi there,  my recorded video is not bringing out its audio Kindly assist     

• Question
• loom
• cloud
• unknown-hosting-type

Video recorded, editing it, have taken a section out which was not correct, can I add a clip into this section of the video?  Currently I only seem to be able to add it at the start or the end.

• Question
• cloud
• loom

Even though AI features are turned on, why does 'Meeting recap unavailable' appear in Loom?

• Question
• loom

Hi, I’m having an issue with audio recording on Loom.   When I record a meeting (Zoom ) on my Mac:   My own voice is recorded correctly Other participants’ audio is recorded only w...

• Question
• cloud
• loom

I have recorded 50 or more recordings.  It has stopped working.  Turned off computer, logged in and out and it is not working.  Nothing on my end has changed.   Now what??

• Question
• loom

Hello Team, I would like to be made Admin of my workspace; the current one is no longer working with us and the email is no longer active. For this reason, I am not able to edit.  Also, how mu...

• Question
• cloud
• loom

I was with loom as a single user.  When the acquisition from Atlassian became official, I noticed I was now being charge for 2 users.  I have always been a single user.  After almost 4...

• Question
• billing
• cloud
• loom

I had loom videos in my loom.com account, but now I'm being routed to atlassian and all my loom videos are no where to be found. Please advise Thanks!

• Question
• loom

 I am trying to record an audiovisual response using a link created in Jotform. When I click the "record" button on the application, I receive an error message in Loom. Lom was the application f...

• Question
• loom

Editing typos in transcripts --> in Loom 101, look at the timestamps 02:13, 02:22, and 02:29 where suddenly it's spelled LUME instead of LOOM. or at 04:29 where the transcript says GIRO instead of...

• Question
• loom

Guys, we lost access to our Loom domain... we can't receive the code to proceed, and all support channels for logging in or sending emails are down... it's extremely stupid!! There's no phone suppor...

• Question
• loom

Hello, i need to change the admin for our account. I cant do anything as the guy has left the company. Any advice would be greatly appreciated, i cant get hold of any contact for support and increasi...

• Question
• loom

I got an email weeks ago saying that Loom was going to charge me $144 for my annual subscription renewal.  Shocked because I did NOT have it on auto-renewal, I logged in to confirm, I DEFINITELY...

• Question
• billing
• fraud
• loom

I've gone into billing and tried to cancel my subscription.    I seem to be in an endless loop of help pages, but am unable to change the subscription from a monthly one.    I...

• Question
• loom
• not%20applicable
• subscriptions-and-billing

Hello, I have an account with you for a long time now.  There must be something wrong with the email that is used and how things are connected with the atlassian id.  I am so confu...

• Question
• loom

Can someone help me speak to a human on this page so I can close my account, please?

• Question
• loom
• not%20applicable
• subscriptions-and-billing

I signed up for 14 free days of Loom, as I needed to access a video, but it glitched and I was never able to access it (it wouldn't even let me select Loom as my app when entering this question!), an...

• Question
• loom

I signed up for 14 free days of Loom, as I needed to access a video, but it glitched and I was never able to access it (it wouldn't even let me select Loom as my app when entering this question!), an...

• Question
• loom

Hi all! I cannot access my account anymore after recent migration to Atlassian. Atlassian said that "I cannot access that content" right after login. How do I either have account access restore...

• Question
• atlassian
• login
• loom

The following error happened during authentication:« Could not authenticate with Atlassian, please try again. If the issue persists reach out to an admin or the Loom support team

• Question
• loom