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Jira Service Management
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Hi, I'm trying to set up a required fields for Root cause, which I only want to appear in a Problem ticket once Triage have moved it into the relevant Project. However even though I have made ...
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I have tried both but its not working.
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Hi all, I'm looking for automation that on opened ticket by mail /for example/ "hostname down", when receive same "hostname up" to auto resolve the ticket. BR
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i want to display one icon on all the JIRA service desk pages for all user on top right corner on the UI.
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Jira Service Desk customer portal is simple, I love it, but my boss want to change screen, any solution for this? Thanks, Nguyen Lam
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Hi All, I need help on displaying message after an issue has been created on customer portal. something like " Issue has been created " pop up message after clicking on Create button . any thoughts a...
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We have several Jira Service Desk projects running on our cloud instance. Recently one of the service desk admins picked up on an issue with certain attachments not opening. Specifically, the issue r...
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Just started a cloud trial of Service Desk and it appears to have sucked in the automation accounts as agents for the project. I've explicitly set the users, but there appears to be no way to r...
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hi. looking at a tool to tool comparison for moving to Jira Help Desk, from a SNOW solution.
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We have removed the delete-issues permission from our agents. The "Delete" button correctly goes away for agents, but now, when I login, I see the following error message: So, can we remove the...
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our client told us that we did not respond to his requests when we looked for his email we found that tickets are assigned to a former employee who is no longer active. could you help me?
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I am an admin for our Jira Service Desk environment. I created a user profile to be able to run tests while I configure and manage team projects. For some reason, even though I use differ...
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1- Como desativo notificações de um projeto especifico? 2- Como bloquear atribuição de tarefas de um projeto especifico?
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Has anyone experienced this? I am adding new fields to my issue types and only some are saving to the project. Am I missing something easy?
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Hello, I haven't been able to find any solutions or questions like this, but please let me know if the issue has already been solved. I'm working on an issue type that will require the requestor to...
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...it asks for a login if I am not already logged into JIRA. My Confluence 'Feedback' space is connected to Service Desk. I made this dedicated Confluence space public using the G...
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Hmm… we couldn’t create your project due to an unknown error. Try refreshing the page to start again
When default language for Jira is Russian,I cant create project. I can created project only set english lang default.
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Hi, I'm using Servie Desk Server Edition. I'm trying to edit the FR_FR translation of Service Desk. Here are the steps I did: I went here and downloaded that file jira-service-desk-langua...
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Hi, We have multiple customers A, B, C set up as Organization X in Jira service desk CLOUD. When Customer A raises a request in the Portal, we can tag/mention him in the comments. However, we want t...
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Hello, I appeal to you because I don't find how to layout my service desk as in the picture presented by Atlassian. Thanks for your help
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I have set up the automation as follows ; When this happens ... Issue created If these match .... Issue matches ... &nbs...
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How can I create a report that shows how many individual reporters that has created an issue in our service desk Project? For example previous month.
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Hi, I am setting up various custom reports within Jira Service Desk and I would like to know if it's possible to create a report that will list out all resolution codes that have been used? ...
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Hello, Our company already uses Jira Software Cloud and we are evaluating to use Jira Service Desk. We have a web application with its own userbase. Our goal is ti use Jira Service Desk as our Web S...
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In JSD, is there a shortcut way to view a customer's prior issues? It seems like I am always wanting to check the history in case this issue is a repeat - my customer's never reopen a resolved issue ...
Atlassian Community Events
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| June 20, 2025 12:16 PM PDT | ||
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