Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Why does the Service Desk Workload report include "bot" users?

Rich Ireland
Rich Ireland
Contributor
October 31, 2018

Just started a cloud trial of Service Desk and it appears to have sucked in the automation accounts as agents for the project.  I've explicitly set the users, but there appears to be no way to remove them from the workload report.

 

Anyone have any ideas?

Answer
Watch
Like Be the first to like this
617 views

2 answers

1 vote
Rich Ireland
Rich Ireland
Contributor
October 31, 2018

The worst part is that the non-human users are listed first...SD_workload.png

Reply
0 votes
Martina Riedel
Martina Riedel
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
February 20, 2020

Not sure about the matching Cloud issue, but for Server it is https://jira.atlassian.com/browse/JSDSERVER-6032

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Copyright © 2025 Atlassian
    Privacy Policy Notice at Collection Terms Security