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Is there a quick way to view a customer's prior issues?

Chris McCoy
Contributor
October 30, 2018

In JSD, is there a shortcut way to view a customer's prior issues? It seems like I am always wanting to check the history in case this issue is a repeat - my customer's never reopen a resolved issue they just create a new one :(

I see that I can hover over their name, select more, then select "Open Issues", then edit the JQL. Just hoping to skip a few steps.

1 answer

0 votes
Petter Gonçalves
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 30, 2018

Hello Chris,

You can try the plugin Similar Issue finder which provides you the Similar Issues Tab on your issue view for a quick search in your JIRA:

Screen Shot 2018-10-30 at 17.38.08.png

Also, you can use the own plugin to perform a global quick search if you want to.

Please, let me know if this tool is useful for you, Chris.

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