JIRA help Desk seems to lack what we have in service now

hi. looking at a tool to tool comparison for moving to Jira Help Desk, from a SNOW solution.

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@jason bullock Did you move? Did that go well? Or are you still using SNOW?

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Atlassian has information here. Halfway down the page you can enter your email address to receive a PDF that has details on:

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thanks!

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