How to auto close ticket on resolve

[Stanimir Koev]

Hi all,

I'm looking for automation that on opened ticket by mail /for example/ "hostname down",

when receive same "hostname up" to auto resolve the ticket.

BR

[Alexey Matveev]

Hello,

You can use the Service Desk automation rule.

You should create the Issue Created trigger, then add if issue match condition with a JQL like this: summary ~ "hostname down" and then add the Transition Issue action.

You can find more info about Service Desk automation rules:

https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html