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JSM Portal-only user management

Mark T
Contributor
October 2, 2025

Is there some reason Atlassian has decided that an Organization Admin - the highest level permission - is the right permission set to manage portal-only users instead of the user access admin role?

This seems really backwards that I have to give our helpdesk manager access to the org admin role so that they can manage portal-only users.

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

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