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Jira Service Management
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Does jira automation have a timeout in execution time? From time to time, the audit log will display a message that it has timed out.
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Hi, I have a field in my service desk form which is a description, I want to do two things 1. Provide a default template in it like --------------------- Application: user: Description of...
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Hello, We have a requirement in one of our Service projects to clone a ticket when a very specific option is selected from a list of Actions. With each action there is a deep clone post...
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We have configured a mail handler associated with our own email account and when an email arrives, an issue is created. The problem is that when the issue is created, it does not assign a request ty...
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Hi all, I've been searching high and low, for an automated way to populate our Insight database - without luck. Have any of you had any luck doing the following?: 1. Export devices fro...
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When working on a ticket I need to refer to an attchment multiple times in various comments. But I am not able to do so and I have to upload the file again and again and it keeps piling the ticket at...
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I am having a trouble while importing objects from CSV with concatinator. I want to import two lists that are referecend to each other, Addresses (Adresas) and Containters (Konteinerio Nr.) I am usi...
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service project > customer notification > edit template I want to put a separate image that I have in HTML. Would that be possible? I want to put the image tag i...
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Can you please help? I created a new epic but not able to update the name. All I get is Epic type to update instead
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I am trying to change the outgoing email address from the default Jira email address to a customised one i.e. my organisation's support email address.
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Problem: I want to create some service in Jira Service Management, where user could choose object and for this object set new value, which automatically will update appropriate attribute value in Ins...
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Hello, community I'm doing the Jira Cloud app integration in Microsoft Teams. Unfortunately, one of the Jira Service Management (Cloud) projects not showing up to be inserted a tab in the Mic...
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Is there a way to configure the date and time field on the portal to not allow the client to select a time that was in the past? Example: they wouldn't be able to select yesterday at 5am...
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Previously with the original Proforma forms, you could add validators for one of three states: At least one form is attached to an issue All forms attached to an issue are submitted A speci...
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A client who has Jira wants to be able to triage the tickets and then forward them to our Jira service desk (probably as an email request. How do they get the ticket sent to us if i provide them with...
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You want to use the standard solution. I have a question about data storage. I know I can use 250GB, but what happens when I run out of storage? Should I delete it from the system or do I have to man...
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Hi I would like to know if there is a way to list all the orgranization ID/number through the API, I know there is a manual way to do it one by one through the interface but it is not optimal. Is t...
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Hello, I am trying to setup a Jira Automation with and If/else statement. What I want to do is: IF a comment is added by anyone except for a certain user then send an email notification to t...
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Hi everyone! I need little advice with visual for Slack messages sent with Automation. 1. This is Rule 2. Some detail of Slack message 3. What in Jira issue comment 4. What I receive...
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In the Jira Service Desk customer portal, is it possible for customers to "watch" pages for updates and receive an email notification when changes are made to a page? We have a page that we ...
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Hi everyone, i just read this article (https://support.atlassian.com/jira-service-management-cloud/docs/add-an-approval-to-a-workflow/ ) but i can find the edit button. Can some one explain w...
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Good day, We have an Issue with a Custom Field called Price and it was created as Type Number Field. In the Issue the value is: 1,455,635.04 When we export the report to Excel the v...
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installed Proforma and applied trial license after that I can not enabled it
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I am looking for recent javadocs for Insight. On this page the most recent version is Insight 8.6. But my instance is on 9.1.11 according to the "gettnig started" page.
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I have a request form with different questions. These questions should be answered by certain persons. Therefore I have created a workflow, and depending on the status, a mail is sent to a person, w...
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