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Jira Service Management
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I am using Jira Cloud so not sure if this is possible. The situation: I have an incident board and create linked bugs into other boards. I want to be able to do the following Show ...
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Hello dear community. I want to know how to measure the time of a specific field, for example clock per assignee, per status, per assignment group. I don't know if an addon is necessary or jira doe...
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I have a user who would like to set up a view in her queue to see all of her completed requests. Basically, she wants to always be able to see all of her completed help desk requests in a view. A...
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Hi, I have jira service management (cloud) free and All weas working fine. However I changed my custom email to enable mfa, the disconnected and reconnected but now i am not getting any incomin...
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I have an automation rule which creates a new issue and I want the description to use the wiki markup rather than plain text. The textbox on the automation screen does not display any of the wi...
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I need to make some Jira REST calls in my web API application. But I have encountered difficulties around creating authentication using Oauth 2.0 according to documentation below: https://develo...
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How can I change on the issue screen the "What we can help you?" question to "How we can help you?"
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Hi There, We are importing data to a Object Schema using Json Importer. We have that field wich is a phone number, but not alway formated a standard way. Is there any way to get, duing import, the...
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Hi everyone, Is it possible to use AD attributes in an IQL query? One use case is that we want to filter down our asset management schema in Insight to only show assets from a specific depar...
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Hi Jira community, I need assistance with a problem I am facing with Jira Service Management after recent update. I have always been able to edit Security level on Request Type level by...
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I have a Jira service management project. We don't want to grant the user service desk team role in the project but we want them to be able to reply to customers in the comment section. I have create...
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Hello, I've tried searching for this, and not come up with much to work on, so here I am, I don't know JSM and I'm not wanting to export CSV and work formulas in Excel (by gentle with me). I'm ...
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I'd like to give a user access to edit the members of the group in user management but for my search, I should give the user admin access. Is there a way to do this without giving admin access? Thank...
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...:\wamp64\www\sw-customer-support-portal\wp-content\themes\Avada-Child-Theme\templates\jira.php:279: object(Unirest\Response)[2942] public 'code' => int 400 public 'raw_body' => string '{"e...
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Hi , I want to create an automation rule that does the following: CHECK CONDITION ONE IF TRUE UPDATE COMMENT AND STATUS ON ISSUE (CANCELLED) &n...
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Hi All, I'm looking to perform a migration from an Access DB that is current being used to log tickets into a Jira Service Management datacentre deployment. One of the considerations would be wheth...
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Hello, Is there any add-on or another solution for syncing 2 issues between 2 software? (jira service desk & jira software)
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I am trying to set up a custom customer acknowledgement in order to switch off the standard ack's and only send them to targeted users, excluding other users. If I add a new email to the aut...
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We are having problems preventing customers from responding to email notifications. Is there any way to set up an automated response from the Atlassian email account to inform customers that the emai...
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Hi, Perhaps someone can spot my error or guide me on using automation to update an insight object date field. My automation fires, and gets a 200 response, but the attribute value does not change. ...
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If the label field is empty and the ticket is manually changed to Done status then, it should remind the user to update the label.
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I have a very small team of myself and one other help desk agent. We both answer tickets on an "as available" basis, and there are times when we're both sitting down working at the same time. Is th...
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For instance, If a component should be auto-assigned to one of the project team, so is that option in JSM projects or only in Jira Software Projects
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Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a Jira application to be able to create issues. To gain application access you...
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What is the recommended practice for tracking a time value in Jira Insights? There is a DateTime field but no Time field. The DateTime field requires a Date. I want to track a time ...
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