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Jira Service Management
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Hi, I only want two request types to be provided to users creating tickets on my IT Service Desk board. I have 'hidden' all types from the portal, but when I go to create a request, they st...
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I have over 100 Service Management Projects with two SLAs in place and I need to change one of them for all projects. Rather than having to do that in each project individually, is there a way to set...
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Hi Jira Community, We just started using the IT Asset Management for Jira our question is if there is a way to recover or restore the deleted assets in the Jira Asset Management and is there an...
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Hi there, I thought I had a clever little onboarding setup in place. A couple of insight drop down boxes (hardware, software, accessories). Each of them is multiselect so someone can cho...
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I need to add users who won't initially get an enrollment email but will get emails when they send a message to our support email. How can I do that?
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I've created a dashboard and users are able to see some of the gadgets, but when I updated the dashboard and added new gadgets, my users keep getting this message: "Unfortunately, one or more of you...
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Hi all, we noticed a strange bug in JSM (Jira 8.20.11 with JSM 4.20.11). Within our JSM, if go to reports and try to edit existing reports filter, the filter is fine but cannot be saved. When tryin...
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Hello, I setup an automation rule that generates an e-mail to an external recipient after a Jira issue is created via e-mailed request. I included the following syntax in my automation which capture...
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We're using the Change calendar, and it's working so well that Mgmt wants to see other non-Change Order events related to the same Project in a calendar view (e.g., important project events/deadlines...
393 views 2 1 Deleted user August 12, 2022 -
I need solution for this how to create a condition where Assignee is not equal to Approver.
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Customers are able to view request in service portal under "Requests" and receive notification request has been received. If issue is moved to another project, they are no longer able to view r...
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I'm using custom "Created Date/Time" & "Resolution Date/Time" fields for all issues and setting them automatically using workflow post functions. I would like the fields to populate in ...
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Hi! We have many clients with the same permissions who can add watchers. But it is for this account that even the search does not work. I was able to add watchers to the task without any problem...
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I setup Jira Service Management. During my tets with my own account everything worked as expected. But when I added my colleagues as agents they could only work on tickets in terms of creating...
776 views 3 0 Deleted user August 12, 2022 -
Hi I need to add some free text to the JSM Widget we embed on our website so that we can better service our customers. Something like...'Please use this form to report technical issues, all operati...
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We are experiencing intermittent issues with email connection for our 4 service desk projects. We've only experienced when we upgraded to 4.22.1 although clearly it could have happened before I...
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Dear, Is it possible to change the field value without notifications in the bell? There is an automatic rule that changes the system field in all issues. Is it possible to make this change silent ...
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What triggers, next to the "Invite a teammate" function, invitation e-mails? Our case: Without an explicit invitation via "Invite a teammate", users receive invitations to Jira Service Management. W...
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Hello together, Customer cannot log in. Viking Germany C2509959 Username: thomas.stage@vielfaltmenue.com Cookies have been deleted Please excuse me for creating a ticket this way. This site has...
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Good day, Dear Community! How do you think, is it possible to somehow limit the transite to a certain status if there are already tasks that are in this status in the queue? Maybe JQL limitatio...
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Hi, I'm running a service management project and where I have the tickets showing I have the 'parent' field active to show a link to a trigger call, what I would like to do is for this to sh...
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When I create a Filter (or Query) of subtasks, Jira includes the Key of the parent issue in the Summary field (see blue block in image). When I export the results to Excel the parent's key is no lon...
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Hi everyone, I’m Gemma from the product team. I'd love to understand more about your experience in setting up projects for business teams (like Marketing, Finance, Legal, HR, Facilities). We’...
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I am trying to setup an automation rule based on the Issue Category field. When I used the "Issue fields condition", the Category field is not selectable as it says Field no found. Can I use ...
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Is it possible to set a default request or no request type when I create a ticket
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