Jira service desk management doesnot allow administrator to edit the queue

[sanjitabhattarai]

Hello Team, 

Jira service desk management doesnot allow administrator to edit the queue. 

[John Funk]

Hi @sanjitabhattarai 

@The user must be a project administrator to edit the Queue.

[sanjitabhattarai]

user itself is project administrator

[John Funk]

Is user a Jira Service Management Agent?

[sanjitabhattarai]

yes

[John Funk]

The user should be able to adjust the Queue then. And it looks like from your image, that the user is already editing the Queue. What is the user doing, and what can they not do?

[sanjitabhattarai]

here the administrator user trying to edit the advance option  which is in issue to show . after clicking save button it remain same for an hour. And we have to cancel at the end.

[John Funk]

So there was a problem when saving. Have the user try a different browser or use Incognito mode. 

[sanjitabhattarai]

yes already checked.

[John Funk]

You should open a support ticket with Atlassian then. Please post the Resolution back here so others in the future can see the results.

Good luck!