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Jira Service Management
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Team members(Team leads, Managers, Executive) should receive mails about the tickets based on the time I tried by using Automations But it is not working as expected I tried with filter...
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Hello, Can someone please help me with the below issue I face in Jira cloud. I can see the filed Request participants in the Issue view list but when I go to the Request form the field Reque...
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I have created the following Automation (Rule) in my Project: In the Then: portion I also set the Parent Issue equal to the Trigger Issue. Just to clarify" L10 Meeting is my parent issue (#1 i...
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Hi all We had prepared an external import into the insight which was working well, but 25.7.2022 it stopped to import anything. 25. 7. 2022 18:42 latest successfull import Since 25. 7. 2022 ...
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Hello, Is it possible to add the customer name to the Customer Invited email? I only see those three variables. In other notifications, i can add the customer name with ${event.user.n...
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Hi all! When I'm using the search bar in the SD portal I'm seeing only 5 results. Is there a way to increase the number of the possible results? Thank you! Alberto
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Hello I have a question about password reset. I forgot the password, so I tried to change it through the QCM site, but I got the answer as below. Hello, Hwang Sangjoon, Password reset is not av...
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Hi! I'm working on a project where the support team must upload some photos linked to a certain ticket. Currently I'm working with a 3rd party app (Lumiform) to upload the required information, b...
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I have created automation for a scheduled ticket. very basic. Every month create a ticket and assign to an agent queue. I am trying also to add a watcher but it keeps giving me an error. (Error bel...
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How to stop user from closing the ticket in the customer portal.
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Hi We configured the rule for Outlook, which automatically forwards the email to Jira, but unfortunately, Jira did not receive that email. We need to understand how Jira can receive the email if it...
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Having an issue with service desk - customers are able to submit request through the portal and we can see them in the customer portal, but they are not appearing in our service desk - it appears to ...
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I have some questions if someone can help me out... Are subtasks even a thing in JIRA Service Management Cloud? Looks to be a feature of JIRA Software I looked in Automations and as of today, the ...
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Can I change which e-mail sends customers notifications?
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Hi, I have an existing "Employees" object which was already uploaded to Insights. Inside that object is an attribute called "Manager" which was referenced to the Employees, see screenshot. What I...
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Can somebody explain to me in simple terms what this Import configuration option really does? I've looked and looked at this and it still confuses me. Missing objects outbound references Ignore - A...
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Hello, I am trying to auto populate an insight field from one Object Type to another field in a different Object Type. For instance, I have an Object Type = GUM that has an attribute of "GUM" and...
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Hi , For Jira Service Desk, the customers are not getting email notification once Request created via email request. The Request created is enabled. The same issue with other ...
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Hi community, I'm using JSM datacenter version and I have a problem to retrieve values from insight; While creating a new issue from the customer portal, I have to fill a customer field that I've c...
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Hi all, I'm having trouble with aspects (can't think of a better word) of deleted projects that are still populated within many places of service management cluttering my project settings. C...
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I'am tryng to create a rule based on an iten key, the start of the key is "DESENV" based on the project name, but to use JQL in that ocassion, I need to specify a key, isn't it possible to only use t...
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Actually we are planing to upgrade JIRA this Saturday, For that We need to stop the ticket creation in JIRA. Is there any way to stop the all (We are using 172 mail boxes/mail handler) the mail box...
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Hello, I have a Jira field called 'Request participants' which is a locked field and links to the services we've set up in Jira. I'm creating a form which will be used for a change request form in ...
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I have created few KB articles. How can I link one or more articles to the JSM ticket? The knowledge base section is asking me to either search the article or create a new one. I have the article and...
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instead of user i want to use "reporter" doesn't seem to be possible
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