Trying to automate assignee but gets error

[faith montiel]

[John Funk]

Hi Faith - Welcome to the Atlassian Community!

Make sure the user has the Assignable User permission in the Permission Scheme for the project. 

[faith montiel]

Hi! Thanks for the help. I tried that but still unable to have it working. Role assigned to the user is Service Desk Team, which I also configured already in Permission Scheme.

[John Funk]

Did you try the Permission Helper to see if it gives any guidance? 

[Mayur Jadhav]

Hello @faith montiel ,

Welcome to the Atlassian Community!!

In Addition to @John Funk Said, Maku sure that the Assignee Field is present on Screen and User should have JSM application access.

Regards,
Mayur

[faith montiel]

Hi! Appreciate the help. I also did this already. Not sure what else I'm still missing. 

Below are the screenshots.