Customization options of queue and issue on-screen elements

[Mike Cavalieri]

I've a customer that is very interested in customizing specific aspects of the Service Desk experience for agents. I don't think these are possible, but I would rather be proven wrong by the community!

• Can the bulk item menu be restricted at all? I know the Find Similar Requests is a Feature lab addition, but can any of the other buttons be removed or at least available only to specific Groups within the project?
• 
• Can the "View request in Portal" be removed at all from an issue detail screen?

I know these on screen elements are not explicitly configurable, but wanted to ask if there was something I was missing or maybe a feature request I could voter up.

Thanks in advance for any comments!

[Kate Pawlak _Appsvio_ · Accepted solution]

Hi @Mike Cavalieri ,

This bulk menu is different depending on the project permissions of the current user. So, for example, If I don't have Link issue permission in this service project, I don't see the Link issue button.

Unfortunately, this menu is not configurable. Also is not available to modify by apps.

Best regards,

Kate

Chief Product Officer & Co-founder @Appsvio | Atlassian Community Leader

[Mike Cavalieri]

That's useful, thank you. So what you're saying is if I remove that functionality, the button will disappear? If so, that's a good start, but the customer is not using the "Approve" functionality in the workflow, but the button is still there. Do some buttons stay and do nothing, while others disappear?