Stopped receiving email notifications

[Simone Rossi]

On September 23rd I stopped receiving email notifications from Jira and Confluence, while I was receiving them regurarly before. This is what I did:

1. checked spam folder
2. signed out and back in 
3. checked email notification configuration
4. disabled and enabled notifications

I do see notification from Jira and Confluence pages.

I saw some threads about this issue and it seems it can be solved by removing a block on my account, can anybody help?

Thanks!

[Jack Brickey · Accepted solution]

Hi @Simone Rossi , a couple of questions. Are you on Free, Standard or Premium? Are you the administrator of your instance? If not have you or can you check with them to see if any changes were made? Regarding the "unblocking" action, assuming that is the cause then it must be done by Atlassian support. If you are on Free I can help escalate but if you are on Standard or Premium then go to Atlassian support for assistance.

[Simone Rossi]

Hi Jack, I'm part of a business organization so it must be Standard or Premium, I'm going to ask my administrator if he can contact the Atlassian support. Thanks

[Jack Brickey]

Also be sure to ask your administrator if any changes have been made. It would be interesting to see if others are experiencing the same problem. If not and you have the same domain in your email then it is unlikely to be a blocked email but rather something unique about your user set up.