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Chatops Editing

Mark Beard
April 27, 2026

I am currently looking to move my incident management over to a JSM Incident project w/ slack so that we can create new slack channels for each incident from the incident ticket.

But upon creation a message is generated and pinned to the top of the channel that we are unable to edit. We do not use services and utilize a different field for priority. We would like to be able to remove and ideally replace the priority and service fields in this message. 

 Is this possible?

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