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Jira Service Management
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Olá Gostaria que não fosse aberturo chamados quando um e-mail for respondido colocando o nosso portal de Service Desk em cópia. Seria possível realizar esse tipo de conf...
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Are there any services/ports that need to be whitelisted in order for the Discovery tool to find hosts when it scans? Is the tool just checking to see if there is an ICMP reply to tell if a sca...
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So I have a question. My customers are receiving the email with a list of issues, however, if those issues are tied to different approvers, it just sends a list and they have to figure out which issu...
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Hello Team, I need to restrict the reporter in creating the same request (Ex: Request for a New Laptop) till the existing ticket is Closed/Cancelled. Hosting Type: Data Center We use plug-...
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Is there a way to transition to another status within a workflow when a customer adds a comment? I remember in my past job a user would comment and it would auto-transition to "waiting for s...
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Hi, I would like for each new epic created to assign default restriction rules. This raises two questions: 1. How to apply the rule to epics only. Preferred solution since permissions seem t...
874 views 2 0 Deleted user August 16, 2022 -
Hi Team, I 'm facing the below following issues. 1. When customer create the Jira ticket through email, In reporter field customer name is not showing, it's showing the customer mail ...
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We recently announced the release of a new capability that allows admins to add links to external resources on their Portal. You can learn more about this capability here - https://support.atl...
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Hi, I am trying to invite new user but he is not receiving invitation mail. When trying to login directly, the user is requested to verify his mail but the verification e-mail is not coming ...
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I've aquestion regarding JIRA administrator. I want to ask whether the JIRA admin or the administration option is there in the premium version or not. Actually, I want to use JIRA s/w for th...
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Hi, Was wondering if there is a way to create an automation for Jira Cloud for slack. When a comment was added to a jira issue, this comment transition as internal notes instead of reply to ...
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Hi, I need to report roadmaps of multiple projects on weekly basis to our leadership team. I need a way to report the progress from Jira. Our projects are laid out like below Product 1 (Identified ...
351 views 1 0 Deleted user August 15, 2022 -
Is it possible to set it up so that when you click on a task link, the task page opens with a subject and description. But when the user clicks on the task link, the main support menu open...
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Hi, important person I'm a student who is required to use Jira service management and Jira confluence for my assessment. I was wondering if the Admin could please unlock the s...
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Hello, I'm trying to change the status of the Jira issue using postman, and I'm using the following URL: https://atlassian.net/rest/api/2/issue/{id o rissuekey}/transitions Bu I'm ...
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We would like the link for linked issues to show in the Service Management Project request also. Can a reference to a linked issue be pushed back to the SMP request?
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Hello, I have the problem that only 1 person in our whole Jira is not able to tag people in comments. He has the exact permissions as every other team member (which are able to tag each other). I ...
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Good day, we just migrated the mail server from Axigen to Office 365 and there was a problem displaying notifications after changing the smtp server. I am attaching photos of how it was before migra...
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Hi All, What is the data retention timescale on tickets that are held within the Jira Service Management platform? E.g. When a ticket is raised by the client within our Jira Service...
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Dear, We opened a previous ticket https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-719199# and after few months, the issue was fixed by the support. Now again I have this message...
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Hi all, we're using as part of a project Insight, which is now part of JSM. After an upgade, we're facing the issue that the tree structure in Insight ist not shown. More specifically, what is only ...
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When creating a ticket I need to have approvers from different departments. I have a user picker for each department. How do I structure my workflow so that the approvers in each departme...
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I have a form in Jira Service Management. The form has different categories that the customer can select. This is specifically about requests. The customer can select several categories where he wa...
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Dear community, like a lot of other companies we have a support team and multiple development teams in the 2nd level. All the development team members are set as collaborators in JSM. My question ...
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Is it possible to include issue.Id in result in some kind of standard report over issues in a specific project in Jira Service Management?
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Atlassian Community Events
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