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Jira Service Management
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Hello Team...I am trying to hide a request type in a team managed project...is that possible? Thank you in advance for your help
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Hello, I'm encountering a problem on the automated email sent by the service. My community of users is french and the "view request" and "Turn off this request's notifications " seems to stay ...
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Hi, I have spotted that in our tickets we have 2 fields and both are showing different times. I have created a test ticket at 14:43 BSt Under details(in the ticket): we have 14:43 When we look at...
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Buenos dias a todos. Recientemente, me entere que Jira permite la creacion de tickets a partir del envio de un correo electronico asociado al proyecto. Mi duda es ¿Existe alguna manera de especifica...
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I'm a Jira/Confluence site admin. We tested JSM briefly ...4 years ago? and decided not to proceed with it. However, in Atlassian Administration I see that 16 users still have access to JSM, and as a...
547 views 1 1 Deleted user September 7, 2022 -
Background: Attempting to use Automation action "Send web request". I am trying to modify https://confluence.atlassian.com/jirakb/how-to-create-and-link-remote-jira-issues-using-automation-1085...
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When the customer creates a ticket using the customer portal for onboarding, is it possible for that ticket to create sub tasks for other support groups. It so how can this be done
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How do send the request to the approvers? We have tried adding default approvers on the request types but it doesn't send a notification to the approver.
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I am trying to generate an automation in which in the internal text the assigned user of the issue is mentioned in order to receive the notification to his email. I have tried this formula: @{{assign...
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According to documentation, JSM agents should have the ability to add or remove customers in an organization, but ours can't. If we make them Trusted users, they can, but that doesn't seem like the r...
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Hi, I'm quite new to Jira and working on a test-environment for our team (if the test is succesful we'll implement it in our team environment) We would look to automatically assign issues t...
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Hi, In Jira Service Management cloud we have created an attribute of type User in Insight for different object types. But how or where can I see which objects are linked to a particular User? r...
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There is a reference in the documentation on Teams integration about the use of a ZIP file (manifest.zip) however I cannot find any clear indication on where this can be sourced https://support.atla...
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Dears I am using approval in the workflow in many requests with multi user selection filed but when there is new employee added or removed i have to edit all request types that have this appro...
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We are currently on a Free Jira Service Management and planning to go to Standard plan in the future after doing some test. In a project you can create several Request type and if customer c...
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Привет, ребята! Как при создании задачи автоматически назначить группу исполнителей. В поле "Исполнитель" можно выбрать только одного исполнителя. Если ли в jira возможность автоматически назначить з...
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Hi there, I have an automation that pulls out the name of an AD group from Insight. I want to then have an email sent to the members of that AD group, I am using this as a way to email teams o...
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I am creating custom reports to get more clarity on SLAs - particularly the number of tickets that are breached/by how many hours/days. When I opt for 'JQL search' I get fewer tickets ...
454 views 3 0 Deleted user September 6, 2022 -
Hi there, Is there a way to deactivate a Form without deleting it? Like for instance, if our environment is not yet live and we want only one of our already created Forms to be live, h...
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Hi there, I have a capex form that has different insight fields when items can be added for approval. The problem is after approval and the issue is in progress you can still go into the agents vie...
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Hello! I am trying to standardize the process for vetting and reviewing new add-ons for Jira Software, JSM and Confluence so that we are only using what is necessary without having too many add-ons t...
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Hi, Does anyone know of an app in the marketplace that will associate specific kb articles to issues. We've set up our kb but we are looking for something that offers more specific kb's than a...
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Hey everyone, Our Helpdesk team currently operates on a round robin. I have noticed sometimes two Techs will work on the same ticket at the same time and do unnecessary work. This typically happens ...
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¡Hola! necesito que un grupo de personas tengan acceso a la vista de agente, que puedan ver los tickets y toda la información de los mismos pero sin tener permisos de edición, solo vista y en lo posi...
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Hello all, I've returned from an absence and my service management project is suddenly giving me permission scheme errors for not allowing Portal Customers to have "Move" permissions. I have ...
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Atlassian Community Events
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