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Jira Service Management
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Hi I would like to know if there is a way to list all the orgranization ID/number through the API, I know there is a manual way to do it one by one through the interface but it is not optimal. Is t...
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Hello, I am trying to setup a Jira Automation with and If/else statement. What I want to do is: IF a comment is added by anyone except for a certain user then send an email notification to t...
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Hi everyone! I need little advice with visual for Slack messages sent with Automation. 1. This is Rule 2. Some detail of Slack message 3. What in Jira issue comment 4. What I receive...
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In the Jira Service Desk customer portal, is it possible for customers to "watch" pages for updates and receive an email notification when changes are made to a page? We have a page that we ...
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Hi everyone, i just read this article (https://support.atlassian.com/jira-service-management-cloud/docs/add-an-approval-to-a-workflow/ ) but i can find the edit button. Can some one explain w...
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Good day, We have an Issue with a Custom Field called Price and it was created as Type Number Field. In the Issue the value is: 1,455,635.04 When we export the report to Excel the v...
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installed Proforma and applied trial license after that I can not enabled it
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I am looking for recent javadocs for Insight. On this page the most recent version is Insight 8.6. But my instance is on 9.1.11 according to the "gettnig started" page.
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I have a request form with different questions. These questions should be answered by certain persons. Therefore I have created a workflow, and depending on the status, a mail is sent to a person, w...
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Hi, We have an object type called contacts, where the name of the contact has been set as the label. Now we need to do an import of contacts and are faced with the following: In the import, ...
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Hello, how to insert a logo in the client notifications template. Thank you very much and greetings.
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automation that moves tickets from one project to another project. You need to use JSM Playground and R&D Assistant project. Keep in mind when the ticket is moved it should keep the reporter and...
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Hi there, I'm experiencing an issue where I can't see items within the list view of a team-managed project. I get the following error. When I also try to create a ticket it comes wi...
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Hi Team, We have integrated Zendesk with Jira, and would like to know that is there any provision to reopen the closed jira ticket by notifying from zendesk using automation or any other option? Pl...
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I have a form with drop down options and fields with checkbox options. Unfortunately my customers are unable to see the options that I am able to see when filling out the form within the portal or pr...
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I'm trying to access a trial JSM hosted web site and it just never loads no matter which US ISP provider I use. What is the expected and the long-term uptime for this service? Our company cannot rely...
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Notifications via email when status changes or comments are made at the Jira Service desk I used the function to write a comment when replying from an email, but the function does not work for some ...
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Hi Everyone! My first time here inherited this program and just trying to learn my way around. Essentially I'm tasked with creating a ticket/issue request page. I have the page made and option...
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I'm having an issue... I have a Jira Service Desk form with a field "Single User" in it. The field has a property under "LINKED JIRA FIELD" to "Assignee" Then I have an Automation rule to create ad...
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I want to be able to select single/multi-select group fields in Forms. I do see option for User-Picker but not group-picker. There is no option to link group-picker custom field in forms
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Hello community! How are you? I would like some help. I'm working on a refund project, where the accepted document format (proof) must be in PDF. Is there any way to bar other file formats (DOC, JPG...
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I have found a few instances where I have fields in Insights that have names that match our import csv verbatim and the data matches what the field is expecting but for some reason Insights does not ...
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Hi everyone, We currently have some issue with notification with our Jira system. First it seems there are no notification sent for some projects, which share the same notification sc...
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Greetings, Community! Our company has taken the first steps to use Jira Service Management as our primary tool for internal and external ticketing. In our line of work it is extremely important to ...
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Hello all! I am curious to see how any Atlassian Admins organize JSM to run their Admin tasks? For me, here are a few tasks my JSM project handles: User On/offboarding Project additions/Modificat...
Atlassian Community Events
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