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Jira Service Management
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Hello, Situation: We have a project (PROJA) which uses labels Lt1, Lt2, ... , LtN and Lpc1, Lpc2, ... , LpcN. We also have 2 custom number fields VA and VB - and a value cal...
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Having put all the DNS entries in, the domain was verified yesterday but today every single entry has turned back red. We are only evaluating so they are not interested in supporting us, so ...
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Hi All, I do a weekly report I would like to stop doing this in MS Work and use confluence. There are 3 items on the report that I cant get in confluence unless i screenshot them: The Service Man...
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I recently modified the Delete issue permission in a service desk project removing Service Desk Team and Customer - Portal access. When I went back into the project settings later I was gre...
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Hi Jira Admin, I have an issue when our customer creates a new ticket, as assignees cant receive an email notification when the issue is created. We already set a notification scheme like thi...
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jira怎么创建包含多个触发器的自动化规则
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When JIRA create a issue, this issue don´t let change issue type, JIRA ask move issue. How can I change issue type whitout JIRA ask to move data?
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I have added customer "tina.fernandes" in project "card operations" which is under jira service management. Now when customer opens the link for help desk, he is asked to enter credentials. ...
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Hi In our Cloud instance, we are trying to somehow populate a custom field based on the requester's the organization/domain name. I've read through this topic https://community.atlassian.com...
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Hello, is there any way to perform an IQL query on multiple object schema? I have objects on one Object Schema that are related to multiple objects in different Object Schema like this: ...
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Hi guys, I created an specific issuetype for some "suggestions and ideas" where our employees can raise a ticket. But our team want to "restrict" this type of issue to be created just once per month...
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Hello all, I am wondering about the formatting for emailed requests. We moved from Freshdesk to Jira as a service desk and we noticed that the formatting is different. In Freshdesk, the forma...
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New JSM account added one agent and one test customer out of the box, customers can’t create tickets, fixed that Now ready to sign up (internal) customers (same domain as initial agent and custome...
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Hi Is it possible to create into Jira Service Management Portal custom field what get value from another project field. Idea background is in Personal OnBoarding ticket where JQL into this portal...
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When a user create a ticket from customer portal using "System issue" request type then I need to add the object from "Asset Management object scheme" to Jira service desk ticket issue view. I need t...
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Hi I noticed that Atlassian rolled out a change on the create issue/request screen wherein the request type field is now a mandatory field. Based on our project's configuration, we do not require t...
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Is there a possibility to map custom field and value to work management project from a SM project using automation for cloned issue.
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We would like to run the Rest API using Oauth 2.0 authentication for Jira On Prem version. Please provide the steps to obtain the token and how to use that token in the rest APi? &n...
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Hello Atlassian Community, I'm struggling with email notifications from Custom Events. I've followed all these steps: https://support.atlassian.com/jira-cloud-administration/do...
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API: https://my.atlassian.net/rest/servicedeskapi/request Body: "serviceDeskId": "12", "requestTypeId": "292", "requestFie...
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System Admin cannot create a project: Getting Error: We couldn’t create your project Something went wrong, please try again.
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Hi all! We are implementing Insight using the Insight Discovery app. Atlassian support said we have to use a server to export info even though we have cloud. I have used the cloud export type with t...
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In JiraSM in the Queue view, when you select several tickets, a quick actions bar pops up that lets you: Link, Comment, Assign, Watch, or Delete the selected tickets. Is it possible to modify those q...
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I'm in the process of setting us JSM. The inbound email requests works very quickly and the email is processed and the issue is created in less than a minute. However, when I test ...
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I have several custom fields setup for use within my customer support portal that are "Paragraph (supports rich text)" fields. Of the four fields setup this way, only one is showing the tool bar to a...
Atlassian Community Events
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| 36 | |
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| 36m ago | ||
| 7 hours ago | ||
| Friday | ||
| July 7, 2025 4:56 AM PDT | ||
| June 25, 2025 7:43 AM PDT |