Is it possible to set character limits on a custom field?

[Yvette Zayas]

I've created a custom field in a Jira Service Desk Customer portal and it needs to be limited to 35 characters. Is it possible to set a limit on custom fields?

[Joseph Chung Yin · Accepted solution]

@Yvette Zayas -

Welcome to the community.  Unfortunately, it is not possible to limit character counts (i.e. to 35 characters) in an given single or multi-line text field out of the box.

You will need add-on to provide you with the ability for customization - Example: ScriptRunner for Jira - https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?hosting=cloud&tab=overview

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.