How can i receive all the content of the ticket created ?

[adriel.logullo]

I am an admin for JIRA and one Service Project that I own. Ever since I set up some automation rules for my project, one of this rules is receiving an email when an issue is created but i cannot make the mail that i receive contain the fields completed by the user. 

How can i receive all the content of the ticket created ? 

I tried this commands but they didn t work. 

{{issue.fields.description}}

{{issue.fields}}

{{issue.description}}

Regards! 

[Joseph Chung Yin · Accepted solution]

@adriel.logullo -

Based on your latest reply, unfortunately right now data captured in FORM configuration where you have not mapped back to your Jira/JSM issue's fields are not available for smart values yet.

Atlassian is still working on getting FORMs APIs to be released.  It is on there CLOUD roadmap - https://www.atlassian.com/roadmap/cloud??&search=Form&p=b61dce33-c0  (targeting now for Q1-Q2, 2023).

Hope this helps.

Best, Joseph

[adriel.logullo]

@Joseph Chung Yin 

Thank you for quick response! 

Your answer was very helpful for me! Im going to be attent to the updates on the FORMs APIs. In the meantime i can use another fields to replace the form. 

Thank you, regards! 

[Walter Buggenhout]

Hi @adriel.logullo and welcome to the Community!

{{issue.description}} just returns the content of the description field of your issue. That is a good start, but in order to return all information from the issue, you will need to explicitly mention every single field that is on there separately.

This support article has a good overview on how to refer to each type of field, including some examples.

Hope this helps!

[adriel.logullo]

Hi Walter!

The article was very helpful! But i have a problem with the most important field of my project, i use a form with some questions, do you know if is possible share the form at the email ? 

Thank you for answer me! 

Regards! 

[Walter Buggenhout]

As far as I know, not in an automated way. You can download the form as a pdf and then email that, but I don't suppose you'd be willing to do that manually.

You can map the fields in your form to Jira custom fields however (see this support article) and then of course you can add the Jira fields to your email again.

[adriel.logullo]

@Walter Buggenhout 

Walter thank you for your help it was very helpful for me! In the meantime i am going to change the fields of my project until the form can be attached to the email.

Thank you, regards!

[Joseph Chung Yin]

@adriel.logullo -

Welcome to the community.  I agreed with what @Walter Buggenhout recommended.  In my opinion, you may just want to use the out of the box system notification message on issue created event (no automation rule is needed).  The message will contain the issue key/summary, you can just access the issue to see all the issue's content.  Having a custom email to expose all the content may be an overkill and it is not scalable when you have new fields changes in your projects where you will need to update your automation to accommodate the changes all the time.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[adriel.logullo]

Hi Joseph! 

Thank you for answer me! 

Ok i only have one field that is necessary to show at the email but is a Form. Do you know how can i show only that field ? It is possible ? Because on the article i cannot find the command. 

Regards!