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How to change the customer channel for our self-service center.

How to change the customer channel for our self-service center.

We no longer use the self-service portal in Jira. We would like to direct everyone to an outside link, such as supportcenter.xxxxxxxxxx.org

Can the link to the customer channel be changed?

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Since you are no longer using the portal for JSM, you will need to work with your infra team to create a backend re-direction process to reroute your incoming events to your new target.

We have not done that before, so hope this idea may help you.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

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