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Jira Service Management
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We want to set up a KB portal within the IT service desk portal. My question is whether we require confluence to have the KB articles?
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Hello all, Using automation, I'm trying to get the ID of a specific comment to delete it. So what I want is: Resolving Issue A creates a comment in Issue B Using automation, I can get the ID of ...
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Hi Team, We are receiving "closing this ticket as it has been resolved for 5 days" message in comments but those ticket are not automatically moved to closed state from resolved one. Could you pleas...
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I'm trying to create an option to clone all servicedesk issues for a certain user. I'd like to display on a transition screen all the issues selected on various tabs and each would just be for ...
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Hi, im trying to set up the email notification for the creation of a new card to board members. Im doing this with the bulter automation and so far it works. My only problem is that when a...
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Hi, Since few days ago, I'm having some issues with a specific automation. There're no errors when checking the audit log. I've tried few things and I came up that the problem comes when using a cus...
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Jira can export the full details of tickets once you select the date. Is it possible to export all tickets with full details? Like this in the image, but overall tickets without selecting a date? I...
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One of the bugbears of using JSM when we set it up, was manually adding all current users individually. There was no option to bulk upload, so muggins here had to add people one-by-one I...
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Request Type 'Issue View' error when trying to update fields Error: Couldnt save your changes Sorry, something went wrong and we couldnt't update your request type. try again
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Hi there, I have had multiple attempts at trying to validate my domain for sending Jira notifications with a custom email address, however it is not validating. I have had one instance wher...
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I want to notify the user in a direct message when the approval request needs to be approved by the user. I'm currently using email notification, it's working perfectly but we want to notify users in...
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why are the status transitions not working again? even when we reply to a customer, our ticket does not go to Waiting for customer but stays on Waiting for Support. All our SLA's pop out like this
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As the title says.
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I want to get notified when the status changes of of a request. Is that possible?
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Hello, Is there a way I can pre-populate a custom field in JSM base on who submitted the request? For example, I have a request type that requires their manager's approval to proceed. I use ...
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Hi, I'm currently looking for a possibility to show the values of an referenced object within the object. you can compare it best with a VIEW in a database. Example: Object Type: Printer Att...
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JQL field equal to Greetings, how can I assign a sla through JQL, the condition is the following as long as the field is equal to or contains the values. help me
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Hi, how do I create a report that will show me how many requests each user has opened?
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Hi, could anyone help with the following problem: We want to auto-respond to a customer support email which has a certain keyword e.g. "new feature" in subject line. However, by using Automation, th...
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CSAT seems to be working randomly. There is no rhyme or reason that I can figure out. Is CSAT only for certain types of requests or incidents? Is there a setting that can be set to have CSAT go out f...
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Is there a way to run a report that would show percentages of each type of issue? For example, lets say in the last 30 days: 5% Bug, 10% Problem, 12% Technical Support, etc. If not, a report that ...
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In Jira Service Management, Channel, and Customers, it shows all of our Jira users. Is that by design and can they be hidden?
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Hello Atlassian's, I am pretty curious what is in the backlog for the JIRA Cloud mobile app. Unfortunately there is no any roadmap or am I just blind? :) There is a lot of things which shou...
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hello community!! Atlassian community I have a question, when using the insight with an incident in jira service management. When linking the insight with a Jira service management incident, can th...
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My apologies if this was asked and answered already. I'm very new to Insight and have read a lot of documents, but I can't find if it's possible for data from a Windows device to be automatically upl...
Atlassian Community Events
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| 27m ago | ||
| yesterday | ||
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| July 7, 2025 4:56 AM PDT | ||
| June 25, 2025 7:43 AM PDT |