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Jira Service Management
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Currently if your request form has an Insight custom field, that field isn't passed through to Slack when using the Assist bot to create a ticket. Are there plans to get this working?
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Are there plans to integrate the Forms feature (not the normal request forms) with the Assist bot? Looks like currently you have to choose which feature you want to use. The Assist bot doesn't m...
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When a customer searches the support portal, it is showing related articles from our internal kb. When the customer clicks on the link, it gives a "page not found" error, so they are not able to acce...
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Currently, our Help Desk is set up to notify agents of all comments. I would like to set it up so that the agent is only notified if the comment is from a customer, not from one of the agents respond...
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I'm pretty new to Insight. I'm importing the corp directory from AD/LDAP as user objects into Insight. Each user has a relationship to another user object that identifies their manager. What I'm try...
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I've followed a few strings where others have had the same issue with the SPF TXT continually fails verification. https://community.atlassian.com/t5/Jira-Service-Management/Unable-to-verify-sending...
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Hello! My organization currently has several teams, each with their own service desk intake. I would like to create a "wrapper" on top of the individual teams to serve as a single starting point for...
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So I need to be able to Run a weekly report to see how many tickets my team are closing each week as I suspect some members of the team aren't pulling their wait. Is there any easy way to do...
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Hello, I'm trying to get this filter into a pie chart that would display the resolution date project = sms and assignee = knatte AND resolutiondate <= -7d. I don't see Resolved as a statistic t...
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The term Team is overused in the JIRA there seem to be at least 3 different times this word is used to describe clusters of users. I am not looking for the Team that can be found under People or the ...
570 views 5 0 Deleted user September 13, 2022 -
Hello community. I have an issue with my automation concept. I have a workaround, where everybody can raise a request in my project, despite they customer or not. So I try to request the report...
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How do I attach an Excel document? I have attached and they can't see it and cannot attach in my reply to them. I can do it in Internal but don't see it in Replying to the Customer. Only guarantee is...
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Hi, We're currently setting up our JIRA Service Management portal for our clients. For feature requests we want to add a custom field, named: 'Estimation in hours'. The field should not be shown to...
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Hello I have an email account at IONOS and I would like to configure "Email Requests" (xxx/jira/servicedesk/projects/CSM/settings/email) option in JIRA Service Management. I go to Connect a cus...
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I need A script to Count Number of number of issues that are based on Issue type In a Project. Please Provide a script for that
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I am trying to create an automation rule to create automatic tasks monthly. Also, I have an Insight object type named "Assigned Group", and the teams are defined in this object type. I chose the Assi...
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Hi. I need to create 2 knowledge bases. One for our customers, where they can find answers to FAQS, how-to articles and so on. And another one internal for our team, new workers. One KB is already cr...
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import com.atlassian.jira.component.ComponentAccessor def issueType = issue.getIssueType().getName() def array_issue_type = ["issue_type1","issue_type2","issue_type3","issue_type4"] as String ...
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Is there a way to clone/copy all form fields from this specific project to another one when submitted via Automation? Currently when I use the clone/create issue it is just blank without the needed d...
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Is there a way to have a booking an appointment in JSM forms? Sample scenario: The user wants to schedule an event and he/she will use the form that we created. After that, the form that th...
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Hello all, Is it possible to translate the text display in the approval process in Jira Service Management? Here, two languages (German and English) are mixed, leaving some people in despair as to w...
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How do you, if you can do it of course, filter an object schema on Jira Service Management based on the Request Type? how can I display a list of specific insight objects from the request ...
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Is there an option for the Impact Field (which is a single choice dropdown menu custom field) to be an accessible field(as a dropdown list) in the Queue view? I would like for the agents to be abl...
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Hello Team, I have installed jira-service-management on GKE cluster using jira DataCenter helm chart following the procedure given at https://community.atlassian.com/t5/Jira-Service-Manag...
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Hi! We are on JSD 9.1 and JSM 5.1 I'm researching the possibility's of creating Insight objects without administration of me. User case is: a new app / service is on the way in to our company. We...
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