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Any way to update SLA on Closed issues?

gail_kay
Contributor
October 24, 2022

I had to clear out the SLAs since they not setup correctly on a few of them. When all has been updated, the SLAs didn't update since the issue is closed. Any way to get the closed ones updated?

1 answer

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1 vote
Tuncay Senturk _Snapbytes_
Community Champion
October 24, 2022

Hi @gail_kay 

Unfortunately, you can't do that. There is an open request for this. 

Server: https://jira.atlassian.com/browse/JSDSERVER-676

Cloud: https://jira.atlassian.com/browse/JSDCLOUD-676

You can watch & vote but I am afraid it is not seen as it will be resolved soon, as it is quite old issue.

You must switch to an SLA app on Atlassian Marketplace if it is essential for you. 

https://marketplace.atlassian.com/search?query=sla

Tuncay

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