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How to reset SLA

Mar Angelo L_ Tareno
Contributor
October 3, 2025

Is possible to reset SLA back to zero using Automation?

Is possible without using plugin?

1 answer

1 accepted

3 votes
Answer accepted
Nikola Perisic
Community Champion
October 3, 2025

Hello @Mar Angelo L_ Tareno 

You can't really reset it to zero. You can pause it instead. In your SLA when creating it, there are Conditions and from there you can see pause time counting.

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