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Products tab not available under Settings

isabella
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October 6, 2025

I am following a Jira tutorial (https://www.youtube.com/watch?v=0U2t7QkY1jI) on how to connect  Jira Service Management On Call Schedules to Slack. At the very beginning, the tutorial requires you to click on settings, then Products, then Chat and video tools (screenshots attached).
The issues is that in my account (admin permissions) I do not have any Products tab under settings.

2 answers

1 vote
Marc - Devoteam
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October 6, 2025

Hi @isabella 

Welcome to the community.

This means you are not a Jira admin or site or org admin.

You might be a project admin, so you need to reach out to a Jira admin on your instance.

0 votes
Susan Waldrip
Community Champion
October 6, 2025

Hi @isabella , Welcome to the Community!

In addition to what @Marc - Devoteam said, just wanted to make sure you'd heard that "Products" is now called "Apps", so if you have an "Apps" tab, it's the same thing (and if not, then the admin permissions that Mark mentioned is likely the problem).

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CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
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