How do I set up auto reply to acknowledge receipt of email?

[Imelda Atmojo]

I have integrated a support email with JSM so when a customer sends an email to our support email address, Jira would automatically raise a ticket in our JSM project. However,  there is no acknowledgement of receipt from JSM like you would when you use a portal. Is there a way to configure this? Thanks.

[Nikola Perisic]

Welcome @Imelda Atmojo 

What do you consider under acknowledgement of receipt in JSM? Under acknowledgement, JSM has approval steps that are set up on the workflow statuses.