Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Hey, I am trying to fetch a value inside a JSON structure and I cannot get it right. Maybe this community can give me a hint how to write my smart value variables for this use case Background...
-
Hi End users are using JSM portal. Now i like to create with automation first email for reporter what include forms what user just submitted. Is it possible to do because https://support.atlass...
-
Hi. I have the configuration going like this: When a customer send me a email, it automatically create an activity in the fold "Views", but in the columna "In Progress". I would like to chang...
-
I have applied a validator in the workflow so that the issue cannot move to the next stage unless an attachment is added. However, the problem is that even after attaching the required document, the ...
-
I created a webhook that sends a Teams message to a specified Teams Channel. The message is sent to the Teams channel but it doesnt have the link to the Jira service issue which triggered it. How i...
-
Hi In jira cloud account, I have added app Zephyr and added some test cases, I want to access those testcases from Java program. I have created Jira API token as well as Zephyr API access toke...
-
Hi In jira cloud account, I have added app Zephyr and added some test cases, I want to access those testcases from Java program. I have created Jira API token as well as Zephyr API access toke...
-
We have a customer who uses ServiceNow. We would like to do a 2-way integration between their ServiceNow instance and our JSM Premium instance. Can anyone share any feedback on the various opt...
-
Hello, I wanted to know if it's possible to create an automation in Automation for Jira today by performing a POST/PUT on a Rest API. If so, is this already documented? I couldn't find it in the d...
-
Trying to export the filter (my defaults) to csv file and it does not do that
-
Could we Migrate Settings, Configurations from Sandbox to Production Using Configuration Manager (CMJ) Add-On??
-
We have a group of agents, external to us, that always end up using the "Create" button at the top of the screen instead of the purpose built submission form. This causes gaps in our data and bypasse...
-
i cant view my project. I am admin of my project, only admin of my project
-
I have created several forms for users to submit tickets. When I use the "Date" Field Type - how can I prevent a user from entering a date in the past?
-
Hello there, I’ve read your disclaimer about moving Advanced Incident, Change, and Problem management capabilities to Premium/Enterprise, but a few points are still unclear for our setup. Context: ...
-
Dear Support, Please help us, because after uninstalling then reinstallng Timesheet Export-ot it doesn't work at all.
-
Hi all, I'm trying to get the following situation to work, but no luck so far. I have a JSM ticket, with a custom Asset field "Application", in which an application is selected. In Asset manageme...
-
How can I disable email request type? some requestors reply on email notification and the reply become a ticket. Right now, I'm using automation to delete the email request. How can I avoid ...
-
Hi, Is it possible to log the hours spent and add a short description directly in the Jira Service Management ticket for the requested intervention? Also, is there an option to export a report in E...
-
How can I disable certain organizations from viewing the list of requests in the customer portal in Jira Service Management?
-
How can I disable automatic ticket creation when a requester replies to an email notification? how can I avoid it to become a ticket or to prevent requestor to reply to email notificat...
-
My connected email account's password changed. How do I change it in JSM?
-
The button is clickable but nothing happens upon clicking it. I have all the right permissions
-
...e've been using it for over a year without issue, and we didn't change any configuration on our side. When I click on Send, I receive the Response {"success":true,"validationErrors":null,"message":n...
-
Hi Is it possible to add fields like estimation / sla time here so te customer can do also a follow up ??
Related collections
Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| February 17, 2025 1:01 AM PST | ||
| February 12, 2025 11:38 AM PST | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST |