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Is there a log to show the outbound emails or notifications generated by Jira?

Alex
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October 27, 2025

Is there a log to show the outbound emails or notifications generated by Jira? I have two users that do not receive notifications when we send them a task where as everyone else does.

(Jira Data Center)

2 answers

0 votes
Igor Medeiros - Modus Create
Atlassian Partner
October 27, 2025

Hi @Alex

I'm afraid that Jira Data Center has no log for outgoing messages. (For more details, please check JSDSERVER-4698).

An alternative to that would be using 3rd-party applications such as our Notification Assistant for Jira, which comes with a comprehensive log functionality, fully customizable templates, and more.

0 votes
John Funk
Community Champion
October 27, 2025

Hi Alex - Welcome to the Atlassian Community!

Sometimes user email addresses get put on the Suppression list with Atlassian for one reason or another. I suggest you open a support ticket to see if that is the case with the emails in question. 

https://support.atlassian.com/contact/#/

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