We have Customer Satisfaction enabled and we have Done in our Workflow but no surveys are being sent out to customers. Help!
Hi Donna,
Are the users receiving other emails?
Try creating a test ticket with you as the Reporter. Move it through the process and have someone else mark it as done, then see if you get the email.
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Hi John,
I did create a test ticket and did receive emails but when I closed the ticket as Done no customer satisfaction survey was sent.
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