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Jira Service Management
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Hi all! I'm setting up automation in a project for different issue types. We have a basic type of task in which specialists solve applicants' questions. We want to set up automation for a different...
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Hi all! Help me solve the problem please. I'm setting up automation. Related task: When an author or approver writes a comment to a task via mail or portal, and the task status was “Closed,” the ...
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Como vincular as organizações de um projeto service desk a todos os demais projetos, como por exemplo nos projetos de gerenciamento de software, entre outros.
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What's the best way to accomplish this? I added an Owner field which can be set to any user but it sits at the bottom of the attribute details and it doesn't appear I can drag it above the standard f...
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Hi Guys, We are a manufacturing company that is expanding quickly. We build basically arcade/simulator machines and then sell them to different centers. I'm running a trial of Jira ...
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Is it possible, under one Atlassian account to create second "space"/"project" in OpsGenie or its 1 opsgenie per license/plan?
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Field in Issue type is "Details" when creating a ticket but in User interface, its showing Shipping address. what settings should I change so that it appears details on both places?
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We have deleted several objects and schemas from the assets via API, is there a way to recover them? Is there any backup?
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I have recently upgraded JSM from 9.0.0 to 9.10.1, following the upgrade I noticed the calendar field selection now has a confirm button. But now when in the view/edit screen of an issue...
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Hey 👋, in an automation, in which we create software projects automatically, I want to add the members of a specific group to be the project admins. It already works, when parsing the given users ...
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Hi all, I'm currently trying to setup an automation that allows me to populate the Assignee field with the entry in Asset object field. I have 2 Asset object fields, one called Assigned agent and t...
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is there a way to define "cf[10086]" as difficulty? it would make searching easier thanks in advance!
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Hi I can see there are connections to link Jira Service management to Teams/Slack are there any plans to link to Google Chat in the pipeline?. Or any instructions on how to do this? Thanks ...
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Hey all, we are using customer portals to handle requests from customers. Each portal is supposed to show a certain text. Unfortunately, in most browsers and on most accounts, this text does not sho...
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Hi all, Our project is nearing project key XYZ-99999. Will it go beyond the 99999 sequence? Is the project key (number) sequence have a limit? Regards,
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hello friends, as per my requirement, when Support team empty or Changes then assignee should be empty. please help me to configure the requirement.
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Hi Team, I am creating a request form in a service project. I have a requirement to add a note/comment between 2 fields. This is more like an instruction for the users who would use this for...
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Currently, we only have email notifications on for when one of our agents leave a public comment (aka respond) to a customer. However, all of these emails start off with "Agent Name C...
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I have a project that accepts email requests and sometimes people CC that email address and those emails it should not create a ticket. Is there a setting or an automation I could create that says if...
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Hello community, I am writing to you because I have a question. I have a project in which when a new issue is created, the email is not sent to the client (reporter), however the assignee receives...
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Hello Jira community I am an administrator in two Jiras projects. I built the Help Center portal myself, but now when I want to change the banner in the Portal I get this message that I dont have ac...
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This may be a silly question but, I am looking for a simple way to set up a way for folks internal to our company to submit ideas for new features and functions to existing and new products on the dr...
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Hi all, I'm not receiving email notifications for only some type of requests. My notification schema is set to send emails when issues are created to our support group of which I am part of. However...
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Hi guys, We have just enabled JSM on our account. We only wanted to trial the free tier but of course we were forced onto standard sigh I have tried to downgrade but we have somehow automatically b...
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Hello, I've set a forms so my customer can enter some quantity item to order. exemple: Laptop qty (key field = 'laptop-qty') It's not a Jira custom field as I would have 200 custom fie...
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