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Jira Service Management
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Hello, since the change in user rights for JSM, anytime someone in our company joins JIRA they also get customer acces to JSM. We do not want that at the moment. I checked and it's a defau...
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Hello, I am trying to create issues using Jira Automation across our Jira Service Management projects but am unable to find the project ids. I am able to see project ids for Software Projects but NO...
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Hi everyone, Anyone should be able to open a record in my Atlassian ServiceDesk product. But any person who has an atlassian account cannot open a request because they do not have authorization in...
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Hello! We are trying to consolidate our requests to one project board and direct the issues to the proper team members through issue types. The problem I am running into is that the user/customer ...
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We are trying to add our custom domain to Jira Service Desk, but we got this error: "We suspended this domain because the HTTP or SSL CNAME records changed." How do we go about this? Tha...
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Hi. I am looking to create a project automation rule based on SLA Threshold Breached as the trigger The SLA condition is very basic. If the ticket is not updated after 21 days I want the rule to add...
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Hey, guys! I'm trying to create a script in runner script that automates a process that searches for new items in a project, clones them in another project and synchronizes the indicated custom fiel...
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Hello everyone, I want to do this, for example, a ticket will be opened every Monday and I want to put the attachment I want into it. (Is it added with automation?) Ac...
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I am going to start by saying I am not well versed with JSON, so any solution needs to be as simple and detailed as possible. I am attempting to write an automation rule that gets triggered when the...
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Hi all. I'm trying to create a Filter and Dashboard that breaks down as such: -An Epic that has a list of Child Issues (Tasks) --Each Task then has a list of Subtasks. Is there not a way to have t...
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Hello, When we add users to the "Request Participant" field , do they receive notification emails every time there is an updates on the tickets? Can they respond to the tickets via email? Just...
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I see 2 roles in my Service Management Project and I'm not sure what the difference between the 2 of them are
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When creating an internal ticket and selecting an issue type, the request type is defaulted to a specific request type. I am trying to change the default request type associated with this issue type....
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Hello, I have had a question from a user, they want to know how long an issue was in status To Do for before it was moved to In Design. I have been doing lots of reading and I can't fin...
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Hi, I want to send emails with the ticket description using jira smart values, so that it is automatic, as well as its creation and expiration date, but additionally, I want to include the subtasks o...
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In my jira service desk solution the customer satisfaction email is not sent when an issue is closed. What could be the cause of this ?
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ajithramsriii is the organization admin and also the Jira admin. When fetching user information from the getUser API using basic authentication with the admin account, the email addresses for other u...
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I'm planning on moving from an old jira server project to a new jira data center project and i don't want to bring the tickets data with me; only the configurations. Is there a simple and free way of...
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Buenos días, como puedo editar la respuesta automática de jira dentro de una incidencia. Porque quiero saber eso, bueno, si yo pudiera editar esa respuesta y en el cuerpo de la respuesta automátic...
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Hello all, We are in the middle of implementing Jiras Asset Management service: "Assets". Long story short, we have decided against agentless due to the security risk of WMI. For Linux all ...
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Hi we are using Jira Library. With this when we are adding attachments to the ticket the Jira Library is default adding that image to the add internally option. So, this attachment is not visible to...
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Hi Team, We are using Jira ITSM, Work , Softwre and would like to use jira cloud for Google Sheets. The problem is thet afetr installing Jira cloud for sheets add-on, we can make JQL request...
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Are there risks to leaving Epic issues open for a full year or longer? Our general guidelines are that Project issues are open approximately 3 months to 1 year, Epics approximately several weeks to 3...
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Hello, could you please advise me on resolving a seemingly simple yet elusive task for which I am unable to find a solution? I have a project in Jira Service Management, and I want tasks on the board...
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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| May 29, 2025 11:41 AM PDT |