A pop-up survey could appear while you're here--curious what it's for? Click here to learn more!
×Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
Hello, I've set a forms so my customer can enter some quantity item to order. exemple: Laptop qty (key field = 'laptop-qty') It's not a Jira custom field as I would have 200 custom fie...
-
Hi there, When i make a comment on a ticket the email is sent to the requestor but i am not sure how to edit the email label so its a little more professional! (see image). Any ...
-
Hi folks, We want to use a Formular as an Orderform for (Paper)Business Cards. In the Ordner form are fields for Name, position, needed Number of Cards etc. Whenever a Ticket is released in t...
-
Trate de seguir este procedimiento Configuring Jira Service Management approvals | Administering Jira applications Data Center and Server 9.11 | Atlassian Documentation, pero no me aparece la op...
-
Could someone tell what is wrong with this filter? type = Incident AND priority in ("High", "Very High") AND ("Product Type" = "On-premise" OR "Product Type" = "Public Cloud") AND status = Open&n...
-
Hello. Has anyone ever migrated Cherwell to JSM? Was there a soecific tool that was used?
-
I am very new to using JIRA and would benefit from some guidance regarding a customer request. We have a REST API that is capturing RPA data on behalf of our client. The event data is being manage...
-
Hi As an Account manager, I would like to be able to "subscribe" to several organisations to be notified each time they open a ticket At the moment I can only start watching Tickets after s...
-
I have a question about automating JIRA service management. Are there any documents that describe processes that cannot be achieved through automation? For example, repeated processing is not possib...
-
Hello to all of you. I am trying an automation from a ticket (SD) to a linked ticket (DEV). Already worked correctly, I leave the automation working. But we want to go a little further and...
-
Hi, I am having a problem with @-mention. When editing the Description field of an existing issue, the list of users pops up after pressing '@'. But when creating a new issue, I am instead aske...
-
Hello, Is there any documentation anywhere (or maybe an internal way to find out via the DB, logs or scriptrunner) to tell me which embedded version of Crowd is in each version of each product? &nb...
-
Hi I can't figure out how to get the sub tasks to auto assign to the same owner as the parent task, at the moment they're unassigned when set up, and the concern is that they'll be miss...
-
How to Update Affected version automatically from one project to another project in jira data center
Hello Team, Is there any possible way to "Update Affected version" from one project to another project in Jira data center automatically. Example: Legacy automation etc. Thanks
-
Hello Team, It would be appreciated if I get an response as earlier from you. We want to include request type details in customer notification email and tried with below smart value but its not wor...
-
We have recently upgraded JSM from 9.0.0 to 9.10.1 and since then the customer satisfaction email is sent incorrectly... It used to look like this... Is there a way to...
-
Hi, I would like to add form data in print of any issue or the doc export for the audit purpose. I can add the form to the issue but when I click on print of the issue, the form response is not show...
-
Hi community, we met with curious situation we can not find any result with full FQDN. if I search via key...
-
Hi, in jira insight I do have 2 fields 1) select with options and text field I need text field to get value of select every time select changes using automation that works only when I'm saving wh...
-
Hello, I want to create a predefined text with a predefined time for time tracking. This should make it possible to record certain activities with the fewest steps and to store an average time. Is ...
-
We would like to use JIRA OKRs plugin (https://marketplace.atlassian.com/apps/1221776/okr-for-jira?tab=support&hosting=cloud) and I would like to know if this require also JIRA Service Management...
-
Hello everybody! We are using JSM Cloud and facing the following issue: We set the customer permissions to "Don't allow customers to create accounts", which we want and need to do in order to make ...
-
Is there a way or an add-on application which will help me creating reports about Jira Service Management portal and knowledge base access? In reality I need to understand what knowledge base articl...
-
Hi everyone, Is there a way to automatically add an email of an account manager to an issue that has been created via email request. I would like for the account manager to have sight of all...
-
We need subtasks to be created when status changed to 'Peer Review', then assigned to the team in a round-robin fashion. However the subtask needs to be assigned to someone who is not parent task ass...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 23 | |
| 13 | |
| 11 | |
| 11 | |
| 9 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 2 hours ago | ||
| 2 hours ago | ||
| yesterday | ||
| yesterday | ||
| yesterday |