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Jira Service Management
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I have the Work in Progress state and i have two different transitions to itself - Escalate and De-escalate. Is it possible to create a rule based on a specific transition (for example Escalat...
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Hi All, I'm wanting to set up an automation so that the status changes back to in progress when a client replies on the ticket, however the issue I am currently having is that it's changing when we ...
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Hi Team, We need something like Quick links in Jira. We work in a Jira Service Management Project and created some request types as forms for customers to access. Now we have problem like, ...
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Hello, Is it possible to highlight/bold the issue key when the status of the ticket is changed. For example: ABCD-0001 status waiting for customer has changed in waiting for support.&nbs...
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I have form with many fields. Hi, how can I get all the form data in the "Custom data" without linking each field.
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More specifically, when the user clicks send email, then the email is not sent, but the body mail is added to the ticket comments. It is noted, however, that sending emails from the email tab is carr...
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Hello, SLA's are overwritten in a second loop right? A simple example: Suppose I have a SLA to measure time. It starts measuring time when it enters Status A, there is no pausing the time imp...
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I am not able to see who added user in Jira
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Hello! I'd like to ask you for help in the question related to an American date writing format. Can I set in the field so the date will be looking as: mm- dd- yy and how can Iset it later in the au...
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Really just looking to change the colors of tickets to distinguish different categories of requests that are coming in as a single Request Type from the customer portal. Thinking the best wa...
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I was reading a product update titled New automation action: Create incident which has the following description, link to documentation, and accompanying screenshot. When this action is e...
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Hi, We have integrated Office 365, We have created a template to send email follow-up to approver. Once we send a follow-up email to approver, Approver getting added to request participants lis...
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We have a JIRA project we use as a help desk. Does anyone know if there is a way to limit access to a specific project for a specific amount of time? I want their access to expire after 6...
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I want to create my big picture task structure as Epic --> Feature -->Issue link. I am unable to do that, Kindly suggest me some costume structures that I should enable.
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...dd a public comment directed to the Reporter, the Status does not change to Waiting for Customer and I have to manually transition it without a comment. It does work correctly in reverse (customer c...
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I am trying to create a JQL formula that will show me all of the "active" tickets within a date range that my team is working. As of now, I was using "created" as the driver for the formula but reali...
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Hi I have created a automation which will send out a email containing the date and time a issue was created using the smart value {{issue.created.mediumDateTime}} Not sure why bu...
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Hello I am looking for a new JIRA ITSM (IN, SR, CR & PM) module out-of-the-box implementation and wants to go with standard package option. Can someone suggest, what's the high level ...
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Hello! I'd like to add file attachments to my Canned Responses in Jira. I can't find any way to do this. When I click and drag files (.jpg, .pdf., .docx, etc.) Chrome just opens up a new tab d...
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Hi My Service request is created by email, i just want to automatically update the reporter by using the email of the customer specified on the description (Cf Screenshot). I tried to creat...
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Is it possible to limit who can add or edit the people in the project?
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I want to auto transition to Close status when customer comment contains "ok to close" else the comment contains "reopen" it will auto transition to Work in progress.
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hi, I wanted to know if it was possible to change the list of fields that are required when clicking on "+ Linked issues" inside an issue. If I create an issue via the "Create issue" blue button, e...
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Hi, I am trying to retrieve all custom field ids, names, field types, associated project names, associated issue types but not from the environment but from the database. ok so in customfield ...
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I want to export my fields so I can add a field in the 4th level for all entrys of the 3rd level. However, I am not able to find the export button. Can you help me with an export of the values, possi...
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