Jira Service Management Knowledgebase as a replacement for Confluence?

[Roblox Foxxx]

Hi,

I'm in a medium-sized company and have been tasked with implementing Jira Service Management. We are already using Confluence as a Wiki site within the organization with contributions from all departments on different kinds of topics.

Can the Jira Service Management knowledgebase replace Confluence once it's set up or will we still need a Wiki site for general company information?

If we keep using Confluence as a Wiki site, can you keep articles that are unrelated to troubleshooting (e.g., monthly newsletter) from appearing in the help article search?

Would appreciate your advice.

[Robert Wen_Cprime_ · Accepted solution]

Hello @Roblox Foxxx ! Welcome to the Atlassian Community!

The truth is, a JSM knowledgebase uses Confluence for its storage.  You can select which spaces and pages are seen by JSM for the knowledge base.

JSM Agents can use their JSM licenses to view and edit knowledge base pages (stored in Confluence) from JSM.  JSM customers can view knowledge base pages from JSM without a Confluence license.

[Roblox Foxxx]

Hi Robert, thanks, that clarifies the question for me!