some context,
We have all our employees as "Users" in Jira across the board,
But 90% of them are only added as users so when they raise a request via "email" they are listed as "requestor" and we can email back and forth via the ticket etc
Is there a way to keep it the same but not have them as users?
Hey @Khuram Khalil
yes, you can simply have the 90% as JSM customers instead of usual JIra/JSM users. This way you don't have to pay for the 90% but only for the 10%.
You can find more information about JSM customers in the JSM documentation.
Hope that helps,
Matthias.
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