ScriptRunner: Changing Reporter Leaves User as Anonymous

[Marcelo Ulloa]

Good afternoon, currently, I have a ScriptRunner script in Jira Cloud that, every time an issue is created, changes the reporter. However, after making the change, the reporter remains anonymous. I have tried, but I cannot get the specified user to be reflected.

import org.slf4j.LoggerFactory

def logger = LoggerFactory.getLogger(this.class)


def updateResponse = put("/rest/api/2/issue/${issue.key}")
       .header("Content-Type", "application/json")
       .body([
          fields: [
            reporter: [
              name: "ID-User"
            ]
          ]
       ])
       .asString()

assert updateResponse.status == 204

logger.info("El ticket ${issue.key}. Se le actualizo el informador")

 

Is there any way to use a script to change the reporter and have the specified user appear instead of remaining anonymous?

[Giovanni Melai · Accepted solution]

Hi @Marcelo Ulloa ,

it seems to be an issue with the body of the request, it should be something like this:

fields: {
    reporter: { 
        id: "1234567890" 
    }
}

 I hope this helps

[Joseph Chung Yin]

@Marcelo Ulloa -

Question for you, does the value you included in your "name: "ID-User" " pair an actual user (customer account" in your JSM site?

Please advise.

Lastly, take a look at this previous answered question posting in the community which it may assist with your issue - https://community.atlassian.com/t5/Jira-Software-questions/Scriptrunner-cannot-update-reporter/qaq-p/2519487

Hope this helps.

 Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.