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Jira Service Management
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Hi, Would it be correct in assuming that should a user have no product access to Jira Service Management or Jira Software then that user would not be able to access any issues in any projects ...
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Hello all, I am hoping someone might have suggestions as to why this might have happened, but we recently saw some changes to tasks that had been closed for 2 years. In two cases, the users th...
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in Jira Service Management... I am looking under user and roles and trying to get a better understanding of what each role can accomplish.... Is there a description of what each Roles does in Jira.&n...
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I have an automation (sorry, cannot paste image) which takes in a text field as a user ID (which lets call cf[nnnnn]) and then tries to match it so a drop down field of users cf[mmmmm] is populated. ...
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I have a custom asset object field with an object schema and objects created in JSM (cloud). I am migrating new issues from another system using the External System Import using a CSV file format. I ...
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When we create the project using forge API, it is been created successfully, but it is not visible in the UI or API. when we try to create another project with the same name, it fails saying the pr...
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We are aware that the icon at the top of the screen represents the issue type, however we were hoping to display the textual value of the issue type somewhere on the main issue screen (the "View" scr...
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We are currently using JIRA as our internal service desk at our company. In order to submit a ticket, they need to go to the Service Desk link. Many employees want to be able to submit a ticket from ...
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Hello, I want to have the sprint field as mandatory in my project, but when I do it, it is not possible to create and leave tickets in the backlog (bc for the sprint field it is necessary to assign i...
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I have a trail for the Jira Service Management, and I'm playing around with the confluence env that I linked to the Jira Service Management env, but when I'm in the confluence side I cannot...
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Hi, Does the Issue Type integration (E.g. Change Calendar and Change Management) in JSM support multiple issue types? For example if one wanted to have more than one workflow for Change. Regards, ...
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I need to set up a task request form that can be sent via link to customers and employees to fill out when they need a deliverable from the Marketing department. Once the form is submitted, I ...
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I don't know how to set holidays in ics calendar. i downloaded an ics calendar with public holidays and JIRA sees it as holidays but i don't know how to add my own holidays in this ics, i tried to a...
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Hi all! I encountered the issue that in my customer's organisation, all of the product owners are set as active, but after opening their profiles, it appears that they are deleted, and they ca...
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We created a request type forms in JSM for customers to submit the forms. So we have like 4 approvals and three are mandatory and one is optional. So if the approver is not mentioned in the form, it...
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Is Issue Type "Bug" in JIRA changed to "Report a Bug" today?
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We're keen on understanding how others have used Jira for their Contracts Register? As well as any tips, good practice on how to go about setting up Jira for Contracts Register? So this would be a pl...
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Hi, where/how can I find the Default Satisfaction Report for my project? Can I export it? Thnak you!
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I have created a single select (cascading) custom field on a company-managed project. I want to be able to view this custom fields on my issues list view, but I cannot find where I can add...
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We are using an integration for Toggl in the Jira service management and we can get the reports in Toggl for the time taken for each ticket. However, is there a way to integrate the time taken...
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...vatarId=10650" }, "displayName": "SAMPLEUSER", "active": true, "timeZone": "Europe/Berlin" } ], "fixVersions": [], "customfield_10111": null, "aggregatetimespent": 900, "resolution": n...
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I have the Work in Progress state and i have two different transitions to itself - Escalate and De-escalate. Is it possible to create a rule based on a specific transition (for example Escalat...
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Hi All, I'm wanting to set up an automation so that the status changes back to in progress when a client replies on the ticket, however the issue I am currently having is that it's changing when we ...
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Hi Team, We need something like Quick links in Jira. We work in a Jira Service Management Project and created some request types as forms for customers to access. Now we have problem like, ...
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Hello, Is it possible to highlight/bold the issue key when the status of the ticket is changed. For example: ABCD-0001 status waiting for customer has changed in waiting for support.&nbs...
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