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Jira Service Management
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Some users faced below warning again and again in the Jira Software. (not the all users) When we refreshed the page, problem happens again.What is the root cause of this warning? Couldn't create the...
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Hi I am new to JIRA service management, so apologies for a potentially simplistic question. We are a Cyber Security Managed Service Provider and we are setting up a Security Operation Centre using ...
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How do I add to an automation that sets notification email - a Warranty end date, I have a field Warranty End Date and I want to show it for each task that will be found by the filter int he...
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Hello, we have unfortunately the issue that the mails are imported and the tickets are created by the plugin, however no mailtext (body) is indicated in the description field of the issue.&nbs...
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Hello Atlassian Community, I have the following case in Jira Service Management Assets: I want to check if an Object already exists in an Object Schema. When a JSM ticket is created, we create an Ob...
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Hi, Iam using JSM data center edition, Is there any built-in or add-on that allow changing the displayed fields based on customer selection. EX: reporter is opening change and if he select op...
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Good morning I have been using Canned Responses for a while now and I love the speed they add to responding to my customers. I primarily use the {{issueReporter}} Variable but I recently got to...
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Dear Jira Community, I am working with the "equals" statements. But it seems odd that event the string equals "10403", the "equals" statement returns False: Could you tell me why T_T? ============...
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We would like to know the difference between Jira Software and JSM. Which is more beneficial for a small team and why? What's the pricing for both from India and UAE? If we subscribe a annual p...
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Hello, Is there any way to export the tickets and related attachements from a Jira Service Desk running in Jira Service Management data center? I know I can do a full Jira export (system backup), b...
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I need to change the customers names to 'anonymous' name, I can change the reporter field which is OK, but I need also to change the comments under "Activity"and remove the name of the customer/repor...
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We have an on-site JIRA Server instance that we are moving to the cloud based version (legal requirements for retaining the data). Having some issues transferring the data, as we have already setup t...
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Hi, Our team created a report for First Response broken down by priority (i.e., P1, P2, P3, and P4). The graph show correct data. But the summary total above and list below show P1 and P2 as ...
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I have been invited (and I've accepted the invite) to a fake service desk project. The project contained some attempts to get people(me and others invited) to click on links on the existing issues as...
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I've been invited to a jira service board, all the issues hint as if I was incorrectly invited to a portal that manages withdraws of terminated BTC accounts of a mining pool. Someone is basically us...
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Hi! I already use Confluence, a Cloud instance, in my organisation. I would like to add Jira Service Management to the same domain, but I get an error every time I try, which I have attached. The bu...
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Hello, I'm trying to figure out a way to categorize and restrict the options against the categories when an issue is created. This specifically is for emailed request which need to be categorized af...
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How do I add to an automation that sets notification email - a Warranty end date, I have a field Warranty End Date and I want to show it for each task that will be found by the filter int he...
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I've received a few emails with invitations to your service management is there a way to validate them because I have been applying all over and I would hate to miss the opportunity.
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I'm new here what would be the best and most productive approach to begin
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Hi, I am using Service Desk DC. I am trying to control the "view request" URL. Once a ticket is created, the customer receives mail with a "view request" link. I need to edit this link due to ...
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Hi, In one of our projects, we have numeric fields that may take a value between 7 to 10 digits. This number is displayed correctly in the screen view, but when we automatically comment this number...
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When viewing an attachment in a Jira ticket, the doc opens at a "size-to-window" instead of 100% view size. The result is that if you are using Jira with a browser that is 3/4 of your screen or...
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Hey community... I'm working on building a CMDB in JSM Assets and I'm looking for a simple (non-programmic) way to pull information from AWS like instances and tags, databases, etc.. Is there some ...
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Hello, I have a question regarding the customer portal. Is there a way to have multiple portals inside one instance. Here is what I want to do. We have a lot of global offices and they...
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