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Jira Service Management
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I have a trail for the Jira Service Management, and I'm playing around with the confluence env that I linked to the Jira Service Management env, but when I'm in the confluence side I cannot...
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Hi, Does the Issue Type integration (E.g. Change Calendar and Change Management) in JSM support multiple issue types? For example if one wanted to have more than one workflow for Change. Regards, ...
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I need to set up a task request form that can be sent via link to customers and employees to fill out when they need a deliverable from the Marketing department. Once the form is submitted, I ...
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I don't know how to set holidays in ics calendar. i downloaded an ics calendar with public holidays and JIRA sees it as holidays but i don't know how to add my own holidays in this ics, i tried to a...
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Hi all! I encountered the issue that in my customer's organisation, all of the product owners are set as active, but after opening their profiles, it appears that they are deleted, and they ca...
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We created a request type forms in JSM for customers to submit the forms. So we have like 4 approvals and three are mandatory and one is optional. So if the approver is not mentioned in the form, it...
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Is Issue Type "Bug" in JIRA changed to "Report a Bug" today?
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We're keen on understanding how others have used Jira for their Contracts Register? As well as any tips, good practice on how to go about setting up Jira for Contracts Register? So this would be a pl...
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Hi, where/how can I find the Default Satisfaction Report for my project? Can I export it? Thnak you!
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I have created a single select (cascading) custom field on a company-managed project. I want to be able to view this custom fields on my issues list view, but I cannot find where I can add...
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We are using an integration for Toggl in the Jira service management and we can get the reports in Toggl for the time taken for each ticket. However, is there a way to integrate the time taken...
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...vatarId=10650" }, "displayName": "SAMPLEUSER", "active": true, "timeZone": "Europe/Berlin" } ], "fixVersions": [], "customfield_10111": null, "aggregatetimespent": 900, "resolution": n...
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I have the Work in Progress state and i have two different transitions to itself - Escalate and De-escalate. Is it possible to create a rule based on a specific transition (for example Escalat...
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Hi All, I'm wanting to set up an automation so that the status changes back to in progress when a client replies on the ticket, however the issue I am currently having is that it's changing when we ...
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Hi Team, We need something like Quick links in Jira. We work in a Jira Service Management Project and created some request types as forms for customers to access. Now we have problem like, ...
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Hello, Is it possible to highlight/bold the issue key when the status of the ticket is changed. For example: ABCD-0001 status waiting for customer has changed in waiting for support.&nbs...
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I have form with many fields. Hi, how can I get all the form data in the "Custom data" without linking each field.
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More specifically, when the user clicks send email, then the email is not sent, but the body mail is added to the ticket comments. It is noted, however, that sending emails from the email tab is carr...
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Hello, SLA's are overwritten in a second loop right? A simple example: Suppose I have a SLA to measure time. It starts measuring time when it enters Status A, there is no pausing the time imp...
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I am not able to see who added user in Jira
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Hello! I'd like to ask you for help in the question related to an American date writing format. Can I set in the field so the date will be looking as: mm- dd- yy and how can Iset it later in the au...
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Really just looking to change the colors of tickets to distinguish different categories of requests that are coming in as a single Request Type from the customer portal. Thinking the best wa...
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I was reading a product update titled New automation action: Create incident which has the following description, link to documentation, and accompanying screenshot. When this action is e...
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Hi, We have integrated Office 365, We have created a template to send email follow-up to approver. Once we send a follow-up email to approver, Approver getting added to request participants lis...
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We have a JIRA project we use as a help desk. Does anyone know if there is a way to limit access to a specific project for a specific amount of time? I want their access to expire after 6...
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