Not able to Link issue from JIRA Software(Cloud) to JIRA Service Management(cloud)

[S Jena]

Both available in same instance - xxxx.atlassian.net/jira/software/ and xxxx.atlassian.net/jira//servicedesk/

I have selected the linked issue tab & click on create a linked issue, but its showing me below error

Error - "Changes saved, but Issue not visible - For an issue to be visible, it must match your project and filters, and have a status that’s assigned to the board."

Please help me with the steps of linking issues from JIRA Software to Jira Service Management and vice versa.

Thanks

Swopna

[Eugenio Onofre]

Hi @S Jena

Where are you seeing this issue? Is this when linking the issues itself or on a filter/dashboard?

In case it is when linking, suggest you check both project screen schemes have the "issue linking" configured on the view screens.

Regards,
Eugenio