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Jira Service Management
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I get an error when trying to upgrade from Jira Service Management to Service Collection. The form has two steps. On the first step, I select the site I want to convert and click "Next", b...
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Hello, On our main service desk page (https://xxx.atlassian.net/servicedesk/customer/portals), we have hidden the large banner with a search input in it (Customize > Edit page layout > Toggle ...
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Hi all, I want to have knowledge articles in our portal that logged in user (non atlassian) can see the article. Also interested for any/all. Maybe its just a misunderstanding but it tells me to ...
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Hi there, I am exploring the JIRA automation platform to figure out its capabilities for future projects, integrating our HR software to pull data into JIRA automatically. I am however stuck t...
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Hi, I am having trouble setting the Jira status to "In Progress" after a confluence form is submitted. I did add a transition field with the id of "In Progress" but even when I submit the form...
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I believe there is a significant issue occurring within our JSM Cloud instance. None of our project settings, email channels, or configurations have been changed recently. However, we are now experi...
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Hello All, I am looking for the methods and best practices to on board the Agents in LDAP, JSM and Asset Management, I am New to JSM and Jira please Guide me. is there any bulk import method...
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Hi everyone, i've to create a capacity-based workload dashboard for the IT / HR teams. The goal is to show actual workload by hours, not task count. This should include: Requirements Pull data f...
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Hello everyone, I'm having an issue with an automation, the flow of the ticket is the following: En estimation ticket is created and an amount of information is filled by the ...
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Is there any way—either through configuration, themes, or customization—to rename the “Send” button in request types in the JSM Customer Portal on the Free plan? If not, is this limitation the same f...
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Hi Community, I hope you are having a productive week. I am reaching out for assistance with a specific JQL challenge related to dashboard reporting: The Challenge: Duplicate Statuses in Two-Dimen...
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We are attempting to implement Proforma forms to existing issue/request types. While I can get the form to appear on the Customer Portal, but it appears below all the activity and comments.&nb...
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Problem Despite the fact that there are three unresolved HR tasks assigned to Hooria Fayyaz (under Arancia organization), the Workload Pie Chart widget is showing: "No Data Available” Total Time: ...
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In my workflow, I have screen that appears when an Approver hits the approve button. The screen allows the Approver (who is in HR) to add salary information. This user has Admin rights an...
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From an Incident Management perspective, are there standard reports (dashboard gadgets, reports, etc), we should be reporting on from an ITIL/ITSM practice? Thanks.
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Hello! I am setting up a self service portal in JIRA SM and I need some guidance configuring the impact and urgency field. For end users, I want to hide Impact and Urgency values that can create a ...
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Just looking for a way to force my staff to add the time spent when closing any ticket. Thanks, Kevin
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Ao enviar o e-mail para abertura do ticket, no Jira aparece a mensagem de erro abaixo. Retrying in 1440 minutes - Email pulling has failed 47 times consecutively (Reason: Could not retrieve access ...
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Hi, we're noticing that when you're in observer mode, and you receive an email notification that an image has been added to an internal comment, the image isn't displayed.
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Hello, good morning. I have a problem that I haven't been able to solve. Basically, it's this: I have created my project, which has several agents. These agents resolve the ticket, and one step is t...
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Goal: I want JSM customers to be able to link JSM tickets in their regular work items, in other various spaces Problem: I am unable to give them this permission to any role outside of JSM agent or a...
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Hello Community. I’m working on a Jira Automation rule in my Service Desk project. Here’s what I’m trying to do: I extract a date string from an issue description field and store it ...
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Hello community, as some of you know, I am not big fan of cloud, so I spent little bit of investigation, but I am stuck and got different project to work on. One of my ex-clients reached me...
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I've been having trouble for a few weeks now getting a new agent set up on my JTSM project. I'm currently running a team-managed project on a free subscription plan which includes 3 seats. Every time...
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Hello, I have an If/else block automation to trigger based on keywords in Summary. If(block)/then checks for one keyword, then next else(block)/then has a different keyword, and another e...
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| July 29, 2025 5:22 PM PDT | ||
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