Community resources
Community resources
Community resources
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Jira Service Management
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Hi, we want to integrate JSM with iManage such that when the 'Create workspace' toggle in a Jira ticket is set to true, the system should create a workspace in iManage. iManage is a document m...
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Hi Atlassian Community, in Jira Cloud, when I open an issue from the filter/search results page, it now opens in a right-side panel instead of opening the issue as a full page. I do not see any set...
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Hello. I am prepping to take the exam in mid-June and I am just wondering if anyone has taken the exam with certiverse? I took a few exams under the old administrator and only did on prem. I was curi...
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I made an automation to send the satisfaction survey to Teams when the ticket is closed, how do I add the token so that the customer can open it in Teams?
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Hello, I would like to schedule a quick call to understand some parts of creating a dashboard
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...n the Qualys authentication). curl -X POST https://gateway.qg1.apps.qualys.eu/auth -d "username=LOGIN&password=PWD&token=true" -H "Content-Type: application/x-www-form-u...
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Hello. I can't assign a ticket to a user on the desk https://degruyter.atlassian.net/jira/servicedesk/projects/DSD/queues/custom/27, Johanna Hempel For last two month there the error...
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Unable to retrieve the configuration management database (CMDB) when updating the issue field Bad Re
Hey Everyone! I've been looking on the forum for this issue,but do not seem to find it to be experienced before. I am building an automation with the following intent: If a request h...
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Hi, I was wondering if I could crowd source some help with an automation. I also don't know if what I want to set up is even possible. I would like to set up an automation to add a comm...
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Did anyone notice that for the "Multispace" option under JSM projects, the assignee filter is not working correctly
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We use Jira Tickets for our HR requests, and our employees can see each others requests. How can I turn off the question 'Share with....' at the bottom of the ticket to stop this happening in t...
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Hello, Context: Our JSM instance has 3 service desks i,e A, B and C. They are all company-managed. We are in the process of moving one service desk A to B. That means we will use "bulk change" to m...
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The Customer Service Overview dashboard in JSM Cloud is empty for me. I see the widgets and have all the filters available - there's just no data in there. I do have Rovo pretty much disabled at this...
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I understand the request participant screen being hidden in the portal and when using the request type view, however, I would like for it to be viewable in the work item view so that when receiving i...
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Hi, can someone guide me how to set a SLA calender? I cant seem to find SLA in my free Jira service Management. Im using the free plan but tomorrow is a holiday, i want to set a Calender, is it possi...
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Hello, Maybe someone has encountered or worked a lot with assets in Jira, do you have a question about how to configure the relationship between assets fields? The situation is like this, there are...
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Hello, I want to create a rule that, when a ticket is created (via email), checks for and removes a specific user (with the ID: "62824878f0302e0068bc3cd3") from the "request participants" field (cus...
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Hi! I got a requirement, to show multiple attributes from one asset on another via relation. I can only show the lable-attribute, but not the others. As an example, I have: locations (like stores...
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In my JSM, if affected user and approvers are the same person, it means this user can approve own request. Does anyone can share some idea with me? How to restrict a user can not approve ...
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Hi! Planning to add a parent / child field in the work item view of all incidents / CRs/ SRs to link tickets. However. when I go to the setting and try to enable the Parent field, it says locked. ...
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I have worked this every which way to Sunday and just can't not figure it. I have a form that 3 Status: New User, Modify User, Terminate and it collects a bunch of data (contact, email, email dist...
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We are using Jira portal solution for creating some tickets, now we need to start using for all marketing tasks Jira Kanban board. How can I connect Kanban task with submitting Jira portal tickets? C...
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In our org,unfortunately deleted the request type but that request type have 13 tickets,so my concern that tickets will be deleted ?
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We have an automation comment that provides information and a image, but for the life of me I can't figure out how to attach images to a comment via automation without just linking to an externally h...
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Me guie de la pagina de JIRA para realizar la configuracion de un formulario interno pero en cierto punto menciona que en los 3 puntos deberia aparecer para hacer interno pero no me aparece
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Atlassian Community Events
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| 21 | |
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| Subject | Author | Posted |
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| 17m ago | ||
| February 10, 2025 5:31 AM PST | ||
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| January 28, 2025 6:53 AM PST | ||
| January 24, 2025 4:31 AM PST |