Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
I am trying to set up a space where external non Jira users can access the content. I'm coming up against a few issues. If I set the space up as anonymous view only, it still allows the user to see ...
-
I am unable to access JIRA & atlassian https://expediagroup.atlassian.net/servicedesk/customer/portal/83/group/286?groupId=286&isEligibleForUserSurvey=true
-
Are there any certifications that are free and available online that I can take? Thank you.
-
This is an external user whose account has been deactivated. I would like to reactivate this user. What I have tried so far: - Deleted the user - Re-added the user - The status remains deactivated...
-
Hi, I would like to show my workflow in a kanban board in Jira Service Management. Is there a way to do this? Hope you guys can help me
-
I am working with Jira Data Manager / Assets and need to associate more than one Application to a single logical record (for example, a service, component, or capability). I attempted to store multip...
-
I'm new to JSM so this might be a simple configuration question. In JSM we have a queue containing All unassigned issues. Our agents will click on an issue to open it in the Issue detail view. From ...
-
Good morning, I'm facing a problem with an automation of mine. Currently we have two projects. First is our IT Project, second is a Kanban Project. Right now we have a special service reques...
-
I have two service desk projects in Jira Service Management. I added two different customers and assigned each to a different organization. However, when one customer raises a request, they can see b...
-
Hi everyone, I’m working in Jira Service Management (JSM) with Assets and looking for guidance on building a filtered application picklist in a portal form. I have an Assets object type called “App...
-
...ny clearer failure message, and the email is not delivered. Is there a known issue with using issue transitions to send customized emails? I've attached 4 screenshots - 2 showing true success based o...
-
I am currently looking to move my incident management over to a JSM Incident project w/ slack so that we can create new slack channels for each incident from the incident ticket. But upon creation a...
-
Hello Team, We would like to request a change in the form layout and field design for better clarity and user experience. Currently, the field descriptions (helper text) are displayed below ...
-
I am writing on behalf of a user who is experiencing massive and persistent issues while using our JSM Cloud instance. The errors appear to be exclusively affecting this single user. Neither I (as a ...
-
Description: I have a workflow where an Approver Group field is automatically populated (via automation) with a specific group when an issue reaches a certain stage. Requirement: Only users who be...
-
We are facing an issue in the Jira Plan where the majority of Done user stories associated with Epics are not visible, while only a few completed items are appearing. We have already attempted the f...
-
Product BOP Requirements - Manufacturing Engineering Transformation - Ford Confluence Page is not loading the actual data inside
-
Hi everyone, I’ve been working with different tools and applications on Windows, and I’ve noticed something confusing. Even when the system meets all the stated requirements (correct version, depen...
-
Hello Community :) I just start to learn the Assets Functions in our Service Collection Premium. I see a lot different tutorials, because there were some major changes recently. I want to set ...
-
We are running Jira Service Management Cloud and have an email channel set up for inbound ticket creation. When staff forward emails into the service desk from Outlook, (we very much like doing it th...
-
We chose Jira Service Management as our ITSM solution, but one thing that has become increasingly frustrating is how many “gotchas” exist across the broader Atlassian platform. Why does everything f...
-
Hi I have configured JIRA SM for customers to create and track requests. The are several customers in the same project grouped in different organisations. The organisation/customer should share all...
-
Hi there, any suggestions out there how to establish a role management for my customer to manage which customer (portal-only customer) can see a request independently from their organization they are...
-
Hi Atlassian team, We are using Jira Service Management Data Center (Jira 9.16.x, JSM 5.x) with an Email Channel connected to Microsoft 365 via Microsoft Graph (OAuth 2.0). Accordin...
-
When the work item is created (via the portal), the automation properly sets the Approver Group. The emailed notification for the approval is sent. However, the email doesn’t have the Approve/Deny b...
Related collections
Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| 3 hours ago | ||
| Monday | ||
| May 4, 2026 10:30 AM PDT | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 5:31 AM PST |