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Jira Service Management
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I was trying to generate a Word Cloud and accidently signed up for this thinking it was what I needed. It isn't, I don't even know what it does. It will not let me delete my account. It says user is ...
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Currently I have an automation in place where if anyone other than the assignee comments on a Resolved/Cancelled case, it will throw the case out of that status and into "Pending". I monitor these in...
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I have a Jira Service Managament Project - company-managed - that I use to create all incidents and requests from other teams on organization. I've noticed that has a field "Affected Services" that a...
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Hi, We're in a phase of deciding to use Jira Service Management or not. For this we've the following questions, kindly request your guidance: Can a customer approval mechanism be added before tick...
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Problem 1: Asset-based team assignment fails across projects We have an automation in Project 1 that can be manually triggered to create an issue in Project 2. The issue should be assigned to a team...
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I have an Assets object. It's id in Jira is 38 (as seen in the URL), and it has an "Id" attribute from Azure AD (in the lower right). How do I get the Id attribute in Automation rule?&nb...
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I am looking for an excel export with all the field being used in JSM project.
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Hi Team, Currently we are using JSM as a ITSM tool for our organisation. We are in the process of reviewing to add BMC helix along with JSM. We are trying to explore options on how to Integr...
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Hi Team, Currently we are using JSM as a ITSM tool for our organisation. Currently we are in the process of reviewing to add BMC helix along with JSM. While doing so, we are trying to explor...
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I know that by default without any addons, we can change the colors on the JSM portal. Where did that move to? I've looked everywhere and i swear it's gone :| Please and thank you
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Does anyone know if there's hard limit to how many customfield you can create in a team managed project?
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I'm new to JSM and working on creating custom categories for level 1 and level 2 (sub categories) that only technicians and admins to JSM can see. I also need to create custom statuses for Ser...
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For the last few days Jira is totally bugged out on me. When I visit: https://{company}.atlassian.net/jira/software/projects/{board}/issues The page sort of loads, but then breaks. I get a...
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This makes no sense. I picked the form using the picker, but during a run it says that I don't have permission. Work item created10/22/2025, 12:19:14 Attach forms10/22/2025, 12:19:15 F...
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I have a user that is not getting email notifications. I am of the opinion that as he is the only user affected, it is an issue on his side, but he disputes this. After doing further research I found...
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Hi I just like to know that is it this solution possible. User fill Department (ENG) field or Osakond (eesti keeles) field. if one or another is filled with data. Then user see Division number field...
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HI, i wanna unsubscribe from atlass community and all services , please take this into consideration thankyou
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Hello, We have several projects in the company, and there are people who have different roles in different projects. I'll explain the context because there are users who were clients in some...
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All images are not accessible. PREVIEW UNAVAILABLE. How to get access to them? View or Download..
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Hi all I need help with Jira Service Management Cloud API and OAuth 2.0 using a service account. What I want to do: Use a service account with OAuth 2.0 (not API token) for full integration wi...
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Hi, Who can explain this situation? I am an administrator of the organization and my email is the organization's email? But my profile shows that I am an external user. What are the possible ...
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Somehow someone added a bunch of fields to our Service Desk work item view. Just dozens of work items that are meaningless in the request context but get added to every request. There are hundreds of...
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Hi everyone! It's "post-AWS-outage" Tuesday here ... many of our rules were firing somewhat inconsistently yesterday and up until this morning. We've got a few rules that have been stuck in "W...
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We just started a new Jira Service Management project, and although I'm not the space owner, I'm an admin of the project with ALL user roles and I'm also a Jira admin. I still cannot edit many of the...
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I have noticed that recently in newly created rules I'm only able to create automation rules with the actor either being "automation for jira" or "user who triggered the event". In our case, we frequ...
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Atlassian Community Events
| User | Count |
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| 14 | |
| 7 | |
| 6 | |
| 5 | |
| 4 | |
| 4 |
| Subject | Author | Posted |
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| 9 hours ago | ||
| yesterday | ||
| Monday | ||
| Monday | ||
| September 9, 2025 11:40 AM PDT |