Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
How can I change the default notification rules for both new and existing users? Using role-based notification rules just overrides this configuration without allowing users to change it later. I wa...
-
Hi all, I'd like to send an email to the creator of an object when it has been created in Assets but am not sure what to add into the recipients field. How could I go about this?
-
I was looking up the Jira Service Desk logs and realized that the 'atlassian-jira.log' file hasn't been updated in a couple of months. Other logs related to specific plugins are working fine, which i...
-
Trying to sync up 2 date attributes in different Object types. Want to find the ones that do not match. Object type A has Refresh date attribute and Object type B has End date attribute. ...
-
Hi, I do like the feature of being warned about code that was not reviewed. All our code should go through a review with the pull-request process. Still there are some warnings that occ...
-
I need to block the approval of a change when it is outside the allowed execution deadline. But I don't have the script runner. I need to do this with automation, transition, or some other way.
-
Is there a way to give licensed Jira users view-access to a specific assets schema? I understand the roles and permissions, but my users who have been added to the Object schema users role can't...
-
I have been tasked with setting up the Virtual Agent for our JSM. We have a Confluence Knowledge Base with some How-To Articles that we are going to use for AI answers (no intents are being used at t...
-
Got sorted with support!
-
Hello, We are currently using Jira Service Management and have multiple workflows with detailed internal statuses (e.g. IN PROGRESS, PARTIALLY DELIVERED, READY TO SHIP, IN STAND BY, etc.). These sta...
-
At the end of a Issue, can i add a fixed field into customer reply? I need to manage a fixed fields schema to close an issue (requested by customer). Now we are using a word document to copy the fi...
-
Hi all, We’re encountering an issue in Jira Service Management where email notifications sent from the system do not include attachments, even though attachments are correctly added to the ticket it...
-
We've been using the Jira Service Management as a Help desk for customer support for YEARS. Recently, something seems to have changed.... SOME customers say they don't get the responses we send to th...
-
I can see the option to customise customer notifications, and primarily looking to add some company branding as a banner. I cannot find any guidelines on recommended size. Does anyone have a r...
-
Hi I am currently investigating ways to post Filter Results to a MS Teams channel on a regular basis (e.g. Forward Schedule of Changes once per week). I have looked at a few options, but none seem t...
-
계정 비활성화 하려고하는데 자꾸 빌링어드민이래 그사람은 빌링 어드민이 아니야
-
It seems that no user can access their public JIRA profile nor edit it. It only shows the person's name and jira's webpage baseboard with it's version. External Management is already t...
-
Making schema changes and trying to migrate existing tickets in a multi select asset custom field from object type A to Object type B. Label for Object type B is in an attribute of Object Type ...
-
Need to create a manual trigger rule where the status will be changed to Resolved if there are no updates/comments for 2 days after the rule is triggered. I started 2 variations but need some advice...
-
We're currently using FreshDesk (which sucks) for internal emailed IT requests. I'm finally getting approval to move to JSM with the caveat that we can keep the email exactly as it's been. How can I ...
-
Can we have different licenses at different hierarchy level in a company that has to be independent?
Hi Atlassian community, We’re setting up a Jira for Multilevel organization with the following Structure. Level 1: Company Level 2: Divisions (e.g., QMS, V&V, Program management, SW Developmen...
-
Hi Need to update http headers with some items. Not sure how/where to do effectively. Anyone able to assist? I need to add some items and update others like: Strict-Transport-Se...
-
Hi all, I’m experiencing an issue with Jira Service Management’s native Customer Satisfaction (CSAT) survey emails not being sent automatically when a ticket is transitioned to the “Resolved” status...
-
Dear team, The user can successfully open a case, but when they try to list the cases they've opened, only the icons in the image appear and they can't access the case title or content. Coul...
-
Hello everyone, I'm wondering what are the sort criterias for the priority groups being displayed in the menu ? Can this be changed ? This should be a quite a simple thing I guess ... But I couldn't...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 40 | |
| 15 | |
| 8 | |
| 8 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| 6 hours ago | ||
| 6 hours ago | ||
| Sunday | ||
| Tuesday | ||
| July 29, 2025 10:24 AM PDT |