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Jira Service Management
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We are particularly interested in understanding the available improvements or capabilities related to on-call rotations and support coverage during non-business hours. This is an important aspect fo...
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I am attempting to access Hybris but i am getting a message displaying could not execute
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I have noticed that the following JQL query: `key = ABC-123` will return issue `BAC-123` if there is no ABC-project but a BAC-project does exist. What query should I use if I only want exact match...
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Environment: Atlassian Data Center (Jira Service Management 11.3.x In the asset, a mandatory checkbox field is used to indicate whether the item is in production or not. I’m able to create a n...
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Hello, in our layout of the Kandan board there are multiple column headers. If I unfold the Support tab for example, it is double (bottom picture). Why is this? If I select specific swimlane, it is s...
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Hello Atlassian Community, we are currently evaluating Atlassian with the goal of using it for external IT support. So far, my overall impression is very positive – the product vision, UI, and capa...
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I’m working with Twilio to build a voicemail flow where a caller leaves a voice message to JSM oncall and I want that voicemail to be sent as an email (ideally with the audio file attached or include...
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Jiraクエリ言語を使用せずに、Jiraサービス管理のサポート履歴をすべて簡単にエクスポートする方法はありますか？
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Hi everyone, We’ve set up an jsm instance for which we need that the end user should upload a CSV/spreadsheet and it has all the data like item name type quantity ... Etc and for each item jsm shoul...
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We recently configured a new JSM instance and migrated several tickets from Salesforce. However, we are now seeing duplicate user accounts, where the same users appear twice with different sets of ti...
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I am interested in learning if others are having issue linking Alerts to JSM incident tickets. Without the ability to have this automatically linked, you have to result to APi workarounds. ...
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Hello Atlassian Team, We are particularly interested in understanding the available improvements or capabilities related to on-call rotations and support coverage during non-business hours. This is...
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I created the automation with those orders: 1. Re-fetch work item 2. Else-if: if email domain LinkedIn.com -> edit Source: Linkedin 2. Else-if: if summary/subject contains referred or referral ...
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I have an automation that when a work item is created, an email address is entered into a custom field and then an email should be sent using that email address in the custom field. But I am having a...
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Cannot create a Jira site on a new account. Tried multiple site names, browsers, incognito, mobile, VPN (US), and different networks. Trace ID: 876dbb811e104674bf0c95f1f158a115. Cannot contact suppor...
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I receive the below error when trying to create a Jira Service management site. So I just registered and my account registration process prompts me to create a site, am thinking this might also be ca...
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Hello, I know this question has been asked before but I'm struggling to find any answers that fit my needs. I am looking for a way to send customers a reminder when their ticket is in status "Waitin...
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Dear Team, until the end of February, I was able to get all our teams via the official Teams API as described here: The Teams REST API The API Call looks like this: https://api.atlassian.com/publ...
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Trying to create an Automation for when a work item from Project B is linked to a work item in Project A, a Request Participant is added to the Project B item. Created this basic automation...
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I am setting up a JSM space and would like to pre-fill Organization list via CSV with my existing customer names. I can not find the correct place where this can be done neither org admis settings no...
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In excel I am made a button, what copies different cells at the same time Sub Copy_Active_Row_ICD() With ActiveCell .EntireRow.Copy Sheets("ICD").Range("A2") End...
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Hello, I would like to ask you if it is possible to create a new project for the Jira Service Management with the same settings we use in another service management project? Can it b...
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in jira service managment cloud premium does assets field can have more than one context in the same
in jira service managment cloud premium does assets field can have more than one context in the same project?
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Hello, We are currently a customer of Atlassian through Tory Technologies and actively use Jira Service Management (Jira Ops) to manage our service desk operations. At this time, we are interested ...
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I am trying to configure connection between Rapid7 and JSM and get the following error: "Could not retrieve project fieldscom.rapid7.remediation.ticketing.exception.TicketingException: Can't get...
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| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
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| February 5, 2025 9:31 AM PST |