Community resources
Community resources
Community resources
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- Q&A
- Jira Service Management
- Questions
Jira Service Management
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...utomatically refresh on the portal form. Is this true?
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Hello, I noticed that on Jira Service Management Cloud, when a customer sends a richly formatted email (not from the portal), the ticket comes out degraded: inline images become "Preview unavailable...
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Rovo has disappeared from my Jira board. Is this a common thing across the platform?
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Good morning, I need some help regarding DMARC. I enabled this setting for my company via my DNS domain provider; however, after activating it, when my colleagues open a support ticket, the request...
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For context, we are using Jira native forms in Jira Service Management. One of our requirements is to allow users to revise their submitted requests, which is why we are using Forms (formerly ProForm...
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Hi Atlassian Team! My name is Jensine and I'm part of the HR Ops team. I created a new work type and my colleague created a new workflow. I'm trying to replace the work type and workflow in an...
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Is anyone able to give me some insight from their experience in making a new Request Type, but locking it down so that it is invisible to those who are assigned the 'Customer' role for the Project sp...
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We're using Jira Service Management with Outlook. When a user reacts to an email with an emoji (👍, ❤️, etc.), Jira creates a new comment and adds an attachment to the request. Is there a way to pre...
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The person that set up the free Jira account left. On Monday, I went in to use it and the whole paged changed where I can assign and look at what is pending. I didn't think he could remov...
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Hi Atlassian Support, Just checking if there is any update on the migration timeline? Our site still shows: "Starting July 20, 2026, all your services will move here" Today is already 22 July, but...
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Hi, I created a new JSM team-managed space, but can't figure out how to add sub-tasks. I added subtasks in the Jira settings (under work items -> work types -> work type schemes). Is this rest...
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Hi all, We've recently switched from our old ticketing platform to JSM and the transition was flawless plus we enjoy so much the new customization options that were not present in the previous syste...
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Right now, onboarding starts with a Jira Service Management request, but once it's approved, HR still has to jump into BambooHR, create the employee, enter all their details, coordinate with differen...
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Hi Community, I'm building an automation rule that retrieves a Zendesk ticket and adds its details as a comment on a Jira issue. I'm following the documentation here: https://support.atlassian.com/c...
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Hello everyone, I’d like to set up an automation. When the ‘Work Type’ is changed in a ticket, the ‘Request Type’ in the ‘Work Item view’ should also be automatically updated to reflect the only pos...
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I'm trying to build an AQL query without restricting it to a specific objectType , and instead query objects based on attribute values. My use case is to search across multiple object types using t...
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Estou tentando migrar meu Jira de 'arista-service.atlassian.net' para 'aristadigital.atlassian.net' há meses e nunca consigo concluir, cada tentativa (já tenho 4-5 planos de transferência expirados) ...
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We want to store certain info in User Properties in Jira, thats the bits you access via User Management. Is there a way to use the API to do a bulk create/update for our users to get this data in, i...
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We are currently using Whatsapp to talk with students, but we want to change to a system that is more organised. Preferably within Jira so we can see all communication within one tool. We want a chat...
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I need to create a report including all tickets created within a specified period, and the status of those tickets at the end of that period. My problem is that Jira only appears to provide a curr...
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创建网址失败是什么原因？When I first created the website, it automatically checked for duplicate names, but an e
这是我从其他页面跳转到Jira官网登录Github账号后提示让我创建第一个Jira项目的截图： 页面显示自动检查无问题，绿色的代表可以继续进行“下一步”； 但是点击“继续”后页面出现了上图的提示↑ ； 随后我联系网站的技术团队，并填写相关反馈： 等我填写完联系技术团队的反馈问题的页面后，点击下方蓝色按钮“向社区咨询”后结果出现了这个？我尝试换用国外的VPN节点（新...
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Dear team, I have a request type called “Service Request”, and I have configured two email channels for the same request type for example, edson@nexistack.com and contact@nexistack.com. I need to ...
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Hi everyone, I’ve put together a short write-up of the issue I’m running into here: https://asadventure.atlassian.net/wiki/external/NTA1NzA2NjNhYzEwNDlmNWIwYTg3YWI5MzBhNTRlOTY For some re...
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I am working on auditing all of our fields in our Jira environment and deleting potential duplicates. I'm noticing cases where a field shows: No Contexts No Screens Date Last Used...
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Atlassian Community Events
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| July 29, 2026 7:47 AM PDT | ||
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| January 14, 2025 5:27 AM PST |