Jira Service Management

Context: I took over administration of this system from someone who set it up years ago - I have no ability to talk to this person again. We use JSD Cloud in order to provide a public ticketing i...

• email
• jira
• jira-service-desk

I would like to essentially reset my customer service queue as it wasn't properly managed from the beginning so there is a bunch of really old items in there but don't want a message going out to my ...

• jira-service-desk

The Customer List has names that came from the Trial period and I would like to remove them. How do I do that? Thanks

• jira-service-desk

The default in the Comment window is Respond to Customer. I want to change it the Internal. Can I do that and if so, where? Thanks

• jira-service-desk

Hi all, Having some issues with email requests related to Single Sign On (SSO) which I am hopeful the community can assist with.  In our case, the domain which Identity Manager uses for SSO is...

• jira
• jira-cloud
• jira-service-desk

...howing only request reopened and participant added are disabled. 5) Notification default settings We have shut off our notifications to customers when they open a ticket is or when a public...

• jira-service-desk

how can i recive an email when customer create an issue? I'm the amministrator and  I receive to email all the changes made to the issues from all users, but I want to recive an email...

Hi, We have several clients, and I'm trying to create a Service Desk project for each, so they can only access their own project (and have no visibility of the other projects). I'm using the Cloud v...

• jira-service-desk

I jira-admin, trying to build a new service desk project. I am trying to add new queues but every time I click on 'New Queue' the page becomes unresponsive. I tried on different browsers, but still s...

• jira-service-desk

I'd like to see a graph of the total number of issues remaining open over a period of time to see how the team is performing.

• jira-service-desk

Is there someway around this particular dilemna? More than once and more than a couple of times, I think to add a participant to a ticket and want to do that so that they will see the comment that I...

• jira-service-desk

I have created my Project. I have a workflow where I have a group of approvers, who at the time of approval must enter mandatory values in new fields. Is it possible to do this? How can I do it?

• jira-service-desk

Hi all, I have some jql querries for time to resolution, and sometimes is that issue passed one of this querry but time to resolution is for „all unmapped issue” . For example i create issua with: c...

• jira-service-desk

I would like to have our users be able to submit tickets on behalf of other users but they don't seem to be able to do this (I assume it's a permissions setting) Service desk agents can however)&nbsp...

• jira-service-desk

Even with the Costumer Satisfaction active when i change the status to resolved it does not send the costumer satisfaction

• jira-service-desk

We want to show the Service Desk Widget only in specific circumstances. I've tried loading it dynamically (just by appending the script to the document body) but it doesn't execute (even though the ...

• jira-service-desk

I need an overview of all organizations and assigned users on my Service Desk project? How do I do that?   Many thanks!   Best, Armin

• jira-service-desk

Hi All, I have an issue with a project insofar as I enabled service desk and customer portal, linked some request types up and configured initial view. All was well at the front-end, however when I...

• jira-service-desk

Hi all,   I'm looking for some advice on what could have happened here, as I'm not entirely sure why this has happened.   We had an email sent to our service desk from an internal user,...

• jira-service-desk

Hello, is it possible to use your in-house developed login page for service desk? We've created our own login page for the company and we want to use the login mechanism of the service desk. That ...

• jira-service-desk

I have a problem with taking away jira field for creating a ticket, this does so that no email gets through and in to jira..  In ->Field Configuration Schemes i can customize required fields...

• jira-service-desk

hi there, I have setup  the service desk with this URL https://c-labs.atlassian.net/servicedesk/customer/portals but when I open it it goes to another Url https://c-labs.atlassian.net/...

• jira-service-desk

How can we redirect the customer from: https://agenda.coordinador.cl/servicedesk/customer/portal/1 to: https://agenda.coordinador.cl/servicedesk/customer/portal/1/create/8 We only have one ticket...

• jira-service-desk

Hi,   With a newly created Kanban board we wish to utilise the Component field to automatically assign jira tickets to the Component Lead. Unfortunately it is defaulted to Project Lead and I c...

• jira-service-desk

Hi, Jira service desk users are unable to login into the service desk customer portal.   And there is no more option called "Service Desk Customer - Portal Access" to grant the permission acc...

• jira-service-desk