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Jira Service Management
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Hi, What I have now: I have a workflow where Service Desk Team member have option to "reject" issue. When the "reject" button is clicked, the automatic predefined comment is added to issue ...
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This is when request is being sent for Customer in JIRA Service Desk
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can Approve or Deny be done through embedded buttons in emails? through Jira app? I see it can be done with hosted but not through Cloud? When is that expected?
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Hi Team to create SLA is it fine, but i'm looking to have a single control for the calendar to exclude the Holidays, currently i have more than 25 projects and it is hard to me to update 25 calenda...
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I am evaluating Jira Service Desk and I have installed 3.14.2 on AWS. I used all default settings during the setup but I can't seem to raise a request in the IT Help Desk. (When I...
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Hi, I am using jira service desk to support B2B customers. I would like to enable self-registration from approved email domains. For example, I would like to enable self-registration for all e...
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All the documentation I can find speaks to notifications to a specific customer or organization (multiple email addresses with the same one customer) and where a service ticket/problem has been repor...
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I need to know how can I define in JIRA Service Desk a task (or ticket or issue) that has subtasks (or sub-tickets or sub-issue), with subtasks to be performer some in series and some in par...
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Prezados boa tarde! Como posso acrescentar observadores a uma tarefa (HD)? Desde ja agradeço
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I've been asked to put together a pack showing the last 30 days of tickets. This needs to end up showing the business impact they had. Trying to work out the top 10 request types and work done by tea...
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We get a few alerts through to the service desk as well as general notifications from no reply email address and would like the ability to stop notifications going back out to them.
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Very new to Jira Service Desk. I am trying to edit my workflow so that when an issues status is changed it doesnt prompt to alert customer or keep internal, it just changes the status. For example wh...
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So I have an extensive queue I've created and tried my best to make it as clear as possible for the sections and then the subsections below the section but it isn't really standing out as much as I h...
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I am looking at the implications of having a server or application allow all users of an application or server, to email bugs to JIRA. I want to make sure I read "Admins can configure JIRA to receive...
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I have created and deployed a service desk using the default "IT service desk template". I would like to create my own custom fields to add into the default service request type but can not seem to ...
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Good morning, everyone! We are hoping to allow our millions of users anonymous access to our customer portal and to submit tickets. All of the responses to this topic I could find are from a few ye...
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Hi, I am trying to create a reopen capability to my requests. So I tried to add a transition from closed status to open but the system is not allowing me to do so, with an information *"You ca...
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Dear all, we want to define SLA goals using an insight object. This looks like: "issuetype = Incident and mSE_Application = RSS ..." mSE_Application is defined as Insight object and is created in ...
881 views 1 1 Deleted user August 24, 2018 -
We have a large project with circa about 1500 story points. An awful lot of the stories are really technical stories i.e. build a message and send it......At a higher level we have workflows which in...
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Hi, We are just beginning to use Jira Server Desk, and one of our big issues is the confusion between the Portal and Agent View. This is primarily due to the email notification, has a link which goe...
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Hello, I would like to create a query to get all my tickets with any comment added by a user that is not: - reporter - a Request participant - observer in that ticket. So, a Jira user that...
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Hi, If an agent close an issue, the issue creator will get an email and there he can click on "view issue". Is there a way to add a button in this email that is called "accept solution"? We want to...
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the rule as below: When issue is created If these match... issue type = A and Field B = 1 then edit issue with edit assignee = user1 Otherwise, if these match... issue type = A and (Field B = 2...
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Our customers are companies and are divided into platinum, gold and silver customers, we need to set different limits for the total number of requests they can raise in a given time frame, depending ...
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I'm setting up a service desk and need to track service outages, like if a web server goes down, either planned or unplanned. Ideally, I'd like to report on component, start date/time, end tim...
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