Service Desk

how can i recive an email when customer create an issue?

I'm the amministrator and I receive to email all the changes made to the issues from all users, but I want to recive an email when cunstomers send an issue.

Thanks for help

1 answer

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1 vote

Answer accepted

Go to Settings for the project and Notifications. Check on the Create Issue settings.

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thanks

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Comment

I have a good day,

after installing and activating the test license
does not work plugin "service desk"

am make new project.

in the opened window I see only two categories of projects

I'm adding a new project and I do not see categories in the list "service desk"

only:

sofrware

business

that is problem?

Install Jira on ubuntu server 17.10

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Comment

That sounds like you have not yet installed or licenced Service Desk, or there is a problem with it.

Go to "manage applications" and check to see if it is there.

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Comment

Hello

exist attachment

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Service Desk

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