All users in JIRA Service desk to submit tickets for other users

[Technology Department - ESI]

I would like to have our users be able to submit tickets on behalf of other users but they don't seem to be able to do this (I assume it's a permissions setting) Service desk agents can however)  The Raise the request on behalf of line is not there for customers.  How can I get this there? I'm running the latest version of Service Desl

[Suren Raj · Accepted solution]

Hi, Mark.

The user needs to be a member of the service desk team AND licensed as an agent to have the Raise on behalf of option. He needs to be an Agent in that specific Service Desk otherwise he's not an agent in that service desk.

Hope it helps. Let us know how it goes.

[Technology Department - ESI]

It helps. It confirmed what I thought was the case.