Jira Service desk URL is redirecting

[Nicola_Colombo]

hi there, I have setup  the service desk with this URL https://c-labs.atlassian.net/servicedesk/customer/portals but when I open it it goes to another Url https://c-labs.atlassian.net/servicedesk/customer/portal/1

in the second page I don't have the search bar  to find articles in the knowledge base, anyone has an idea how I can manage this settings? 

[Suren Raj]

Hi, Nicola.

I believe that this is happening because your instance has only one project open. This way JIRA is redirecting the user directly to the only option available which is:

• https://c-labs.atlassian.net/servicedesk/customer/portal/1

Another reason which might can cause this issue is being redirected to the SD projects portal is due to only 1 Service Desk project being public. If you want the users to go to the https://c-labs.atlassian.net/servicedesk/customer/portals  and NOT be redirected, you will need to have another Service Desk project opened up to the public.

[Nabil]

Hi Nicola,

The search bar was moved to the top of the page in all pages as outlined in https://confluence.atlassian.com/cloud/blog/2018/04/atlassian-cloud-changes-apr-2-to-apr-9-2018#AtlassianCloudchangesApr2toApr9,2018-jira.service.desk

Hope this helps.