Cannot set Default Assignee to Component Lead

[Kenneth McCarthy]

Hi,

With a newly created Kanban board we wish to utilise the Component field to automatically assign jira tickets to the Component Lead. Unfortunately it is defaulted to Project Lead and I cannot change it. I have administrator permissions and have tried everything we know, even the project lead cannot unassign himself from this and we have searched/tried all options that were suggested in similar posts. Would really appreciate any assistance on this. 

[Max Foerster - K15t]

Okay, that sounds strange unfortunately. Next thing I'd like to try is, can you guide step by step through everything you do? And maybe please add a screenshot of the component configuration? Which version are you running on? Do you use any apps that could interfere with the auto-assignment? Any workflow post-functions maybe? The easiest thing to test would be. Create a new blank project please, set up a component with the default assignee and try to reproduce the behaviour.

[Nabil]

Based on all the comments so far, Max does have a point. It does seem that there is a workflow post function assigning the tickets.

If it is a Service Desk project, see the Request Type fields as well just in case there is an Assignee field hidden with a preset value.

[Fazila Ashraf]

Hi @Kenneth McCarthy

Suggest you to look at your project's permission scheme. Especially, on who has the 'Assign issues' and 'Assignable user' permission.

[Kenneth McCarthy]

Hi Fazila,

Yes we have looked at the permissions and the appropriate permissions are set for us, which makes this all the more confusing to resolve.

[Kenneth McCarthy]

Hi Max,

Correct regarding permissions but I can edit the component and component leads in the project. It is that I cannot get the default assignee to be the component lead with a jira ticket is created. The default assignee is the Project lead and I cannot change that to be the component lead. 

Regards,

Kenneth

[Max Foerster - K15t]

Hi Kenneth,

when you create the issue the assignee is set to "automatic"? Because components should and will always overwrite the default assignee of the project.

[Kenneth McCarthy]

Hi Max, yes correct, it is set to automatic. Once the jira is created it is though automatically assigned to the Project lead :(

[Max Foerster - K15t]

Hi Kenneth,

so you're saying that you have the Administer Projects permission in the project the component belongs to and you can't edit the component in the project settings?

Best, Max