JSD Screen redirect

[Marcelo Mella]

How can we redirect the customer from:
https://agenda.coordinador.cl/servicedesk/customer/portal/1
to:
https://agenda.coordinador.cl/servicedesk/customer/portal/1/create/8

We only have one ticket request and the first screen is confusing for customers

[Suren Raj]

Hi, Marcelo.

We have a KB article that provides some suggestions to customize the customer portal URL:

• https://confluence.atlassian.com/jirakb/how-to-customize-customer-portal-url-in-jira-service-desk-server-847755218.html.

Please note that the KB article is only for accessing the portal using an alternate URL that is simpler than the default portal URL. This article does not seek to change the URLs that appear in the JIRA UI or in notifications. In those cases the Base URL and default Service Desk URLs will be used.

Another possible workaround would be to use a reverse Proxy or URL redirect service external from JIRA.