JIRA SD requierd field

[Stephanie Parhorn Rohdin]

I have a problem with taking away jira field for creating a ticket, this does so that no email gets through and in to jira.. 

In ->Field Configuration Schemes i can customize required fields, hide, show and so on, but i can NOT change the issues type.

Help.. 

[Aswin Achuthan]

Hi Stephanie,

In Jira Service Desk, Request name is tied to Issue type. Users cannot change the issue type while creating an issue (unless if you have a custom field similar to Issue Type).

That being said, Issue type in JIRA is a system mandatory field, we cannot make it optional. If you are not receiving email for particular request type, check Email Requests option under Project settings

[Nabil]

You can also check the mail audit logs for the specific Email request. Go to Applications > Jira Service Desk > Email request

[Stephanie Parhorn Rohdin]

To make it more clear, i want to make Issue Type to "optional" not have it as "required"