Jira Service Management

Hello, When I open up an issue in a customer project, how do I make the customer see that issue? We try to be proactive and if we see a problem we want to do something about that.   Second q...

• jira-service-desk

Hello, I want to add a due date field when viewing the issue (by selecting the issues from the issue drop down). However I configured the screen for due date field however I am not able to see this ...

• jira-service-desk

IS it possible to have service desk customers created from the email channel without enabling public signup for jira as a whole?

• jira-service-desk

Hey guys,  I want to create a POST action for a transition I have in a workflow in JSD. What I want to do as an end result is to be able to convert an incident to a service request using that t...

• issue-type
• jira-service-desk
• post-function
• workflow

when using JSD for internal process, it's good to clarify the reason of decline, but it is missed sometime by the approver, is there a way to force leaving a comment on decline of request?

• jira-service-desk

We are in the process of migrating from Jira 6.3.14/JIRA Service Desk 2.3.6 to the latest versions available. In the older setup, we had used the add-on "InProduct translation for JIRA" to translate ...

• jira-service-desk

Hi there, Currently, I am still working with the trial version of Service Desk.   I was wondering if i could make a help desk for employees within my company and  brand it how I want etc...

• jira-service-desk

Hello, We want to sync all the configurations, screens etc (except data) from UAT to development, can this be possible, if so please some one help us. We are using JIRA Service Desk Version 7.0.11.

• jira-service-desk

Can I costumize the fields in a ticket for each cunstomer belonging to the same project?

• jira-service-desk

Hello, We are using Jira Service Desk and Jira Software. They are separated on two different servers. How do I link them together so that issues can be opened from service desk in Jira software?

• jira-service-desk
• jira-software

Hello, I have the following workflow setup for a purchase request: When an approver is in the issue and clicks on More>Decline, the issue goes straight to the "Not Approved" state with a reso...

• jira-service-desk

the customers of our service desk, can not see any incidence in the respective channel for them.

• jira-service-desk

When a customer submits a ticket for support (such as reporting an outage)  i want to be able to inform all customers of the potential outage but currently the notification that the customers re...

• jira-service-desk

Hi , I would like to change the default value that gets selected on system field "Priority". I did not find any way to do this.I want to set some common value as the default priority in c...

• default
• priority

In Jira cloud my agents can create projects. I do not want anyone creating new projects in Jira except adminitrators, is there any way to dissable it?

• jira-service-desk

Is there a way to set up an exchange email address for users to email to which are then added to the service desk?    Thanks!

• jira-service-desk

After I updated to JIRA Software 7.8.1, Under Administration > Applications Jira Service Desk says "Jira Service Desk is licensed but not currently installed." So I ...

• jira-service-desk

Hi, Is there any way to set the value of the Organizations field based on user group membership with the built-in automation? I am having to convert a bunch of customer only accounts to atlassian a...

• jira-service-desk

Hello Team, I am installed JIRA (atlassian-jira-software-7.8.2-x64.bin) on cloud (Ubuntu), Installation is successful but i am not able to connect from my local network(Machine) to JIRA on cloud (Ub...

• jira-service-desk

Hello Team, I am installed JIRA on cloud (Ubuntu), Installation is successful but i am not able to connect from my local network(Machine) to JIRA on cloud (Ubuntu) with http://<IPAddress>:8080...

• jira-service-desk

 Hello When a request is pending for approval, it is expected Approvers ask for details/motivation to customer. My current custom workflow faces following issue: customer's answer to approver'...

• jira-service-desk

Hello, how can i show the actual processor of an ticket in the ticket view in the customer Portal? Thanks

• jira-service-desk

i want to add development tools on service desk project, but i cannot find GITLAB as on of the development tool provider.

• jira-administration
• jira-cloud
• jira-service-desk

After I renewed my licence for the service desk i deleted the previous license in order to update it to the current one. my service desk disappeared and  i could not see where to update my licen...

• jira-service-desk

Hi How do I enable text editing options on a custom field in JIRA? I added a custom text field (multi-line). We want to be able to put emoticons (such as a tick) against text entered into this ...

• jira-service-desk