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Jira Service Management
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After the installation of jira service desk, I tried to create a project, but get a error message after klicking on Next. The error message says:"Hmm... we couldn't create your project due to an unkn...
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why this rule does not run? do you have any suggestions?
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I have been trying to use random email to send issues to the email that is linked to my jira service desk, but sometimes it doesnt seems to create a ticket on its own.
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I want to set up my service desk so that Agent1 has access to requests by OrgA and OrgB, and Agent2 with access to OrgB and OrgC. Is this possible?
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My organization has several non-mailbox email addresses used to generate alert tickets in Service Desk. The problem I'm running into, is that commenting or updating the status on the ticket sends a r...
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I feel like I am missing something really basic here and I apologize if that is the case! :( But in my project there were fields that I had to have put in there and now the entire ticket structure...
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Hello! there is some way to automatic refresh portal request page, after customer clicks in type request?
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Gostaria de saber como faço pra configurar a resposta no email, virar comentário no chamado, pois quando o usuário responde no email, não chega no chamado o comentário que o mesmo fez.
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My company gets a lot of requests and we are having trouble finding responses in a sea of new requests when they go to our email. We find it in efficient to look at each individual task assigne...
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[Jira Service Desk Cloud] The email address being sent to our clients is problematic. Can it change?
Using Jira Service Desk on the Cloud my team has set up many automated emails that get sent to the clients as they make requests and their requests change state (etc). There is however one LARGE p...
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I cannot see any option to add a collaborator, can someone help please?
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After upgrade jira servicedesk to 3.12.2 and jira software to 7.9.2 Incoming Mail Handlers fail with this text: Este es un correo automatizado proveniente del servicio de creación de incidencias en...
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When users create tickets and need to copy text from another application such as Notepad if they try to paste using "CTRL + V", all new lines are stripped out. If they do a right click on the mouse ...
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issue type = Content Update screen scheme for this issue type = MyScreen (contain 12 Fields) This request type which you can see on picture used 6 fields from above screen scheme. But wh...
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Dear all, In order to customize the view of the Jira SD Portal the Refined Theme for Jira SD as an Add-on was used and customized pictures added, which were made bigger. And the issue is that when t...
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Working on: Jira Service Desk - Cloud We were planning to incorporate email templates into the workflow. e.g. Within a status when invoked, based on selection of organization and choic...
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Can I control which customers an Agent has access to? I may want Agent 1 to have access to Customer A and Customer C. And I may want Agent 2 to have access to Customer B and Customer C.&n...
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Hello, I am trying to set up a service desk project as an IT helpdesk and I need some assistance with the email notifications. So far I was able to set up the initial customer issue email...
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On a request type, I can't seem to add "Attachments" as a field. I only see the following (attached picture) How do I get "Attachments" to show up?
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I'm attempting to configure the URL for a project in [project] > Settings > Details > URL so that instead of having the URL https://jira.my.domain/servicedesk/customer/portal/1 it's more lik...
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Hi! I want to add a colleague as an administrator in the lease deposit desk, but when I add her to the team, she isn't granted admin status, only lease desk member status. How do I fix that? Thanks!
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How do I set up each of our clients in Service Desk? We need to be able put in Client name, address, version of the software, when implemented, contract information, etc. along with who i...
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By closing one sprint or a board within a Project, other sprint or board get closed in other projects. The boards are totally independent from each other and they're not parallel. ...
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Some of our clients access the service desk from mobile and we would like to eliminate the column "Service desk" from the table. Currently, the columns that are shown are: Type, Reference, Su...
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| 27 | |
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |