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- Questions
Jira Service Management
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I have all jira and JSM permission but I am not login as a user.
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Where can I see the Organization details in a ticket view?
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Hi What I should write on Audit Log field when I need to get values from Send email action? I have Automation in Jira Cloud and now need to see what e-mail did get notification. To field value will...
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Dear Community, First of all, I would like to wish you Belated Happy Christmas & New Year too. Then Coming to my Query, Initially , I had a Automation rule in which reads the Jira for...
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Good Morning, We have procured the Cloud version of Jira Service Management, however in order for us to migrate from the standalone version we need to have the 'old' licence key, which...
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Darshan Hiranandani Can I Allow Users to Enter Amounts for Multiple Agencies in the Customer Portal?
Hello everyone, I'm Darshan Hiranandani, I have a customer portal request where I need to allow users to enter an amount for each selected agency. Currently, users can only select one agency from a ...
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Hello Atlassian Community! At the moment I have a Jira Service Management project where tickets can be submitted by e-mail. I would like to switch off this function and set an auto responder wi...
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Hello, on jira when I receive a ticket link I arrive at the right ticket however my colleague lands another ticket how to resolve this knowing that he has the necessary rights on the project. thank...
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I have created a Jira Service Management portal for our organization, but it seems that none of the team members are able to access it. When I try to add individuals, I am unable to add email address...
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How to you (or I) reduce the likelihood of a Denial of Service attack to a JSM Form Our form as 1st time sign in but I am sure that could be breached
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Hello, I have a request to allow the user to enter an amount for one or more agencies selected in the customer portal request. If possible, I need to accomplish this without purchasing anything from...
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How do we change which users tickets are being automatically assigned to? I have changed the default assignee but tickets are still being assigned to a different user.
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In our JSM workflow we have a workflow that has status, Logged, that has a transition to Resolved. We call this First Call Resolution, and it is for when the helpdesk takes a call and resolves the is...
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Is it possible to include a mail notification in the automation when a certain time for the ticket receipt arrives? More precisely: an e-mail is to be sent to the processor during the on-call time fr...
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Hello, I have a problem with creating issues from emails. I'm using the Email This Issue plugin, and if the Request Type field is not filled in (not used), the issue is created successfully. Howeve...
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Hi Team, we have updated the payment plan but still my license showing suspended. please let me know how soon we can access it. what's the best way to access it quickly.
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How to modify the QR code from Asset Key number to Asset name? How do I configure the thermal transfer printer and label to print multiple QR codes from Jira Asset.
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Hi, Our customers send emails to our support team and Jira Cloud picks these up and generates a ticket. Our email password changed and since then, the emails are no longer generating tickets nor ge...
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Hello! We have a few automation rules that are based off workflows that have steps the team follows sequentially as well as standalone steps that are used to trigger the creation of related, l...
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I want to apply bold text formatting to smart values in canned responses. What is the syntax to do this? I have tried the syntax in the attached screenshot (along with a few other options including $...
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Creo una incidencia automatica los dias Viernes 16:15 hs cada 6 semanas. Relleno los campos que me pide, pero al momento de crear la regla no lo hace. Y cuando voy a la auditoria de la regla me da es...
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I have been trying to login and try to open my jira, but it is continusoly refreshing and not able to give me access to my project. This is happened to all of my team mates. I have been trying...
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Hello! I am looking to create an Automation rule that would search our Jira instance when a new issue is created in one project (Project 123) to already existing issues in another project (Pro...
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Hello! I am attempting to automate filling the Organisations-field in Jira Cloud SM. It's not going very swimmingly, unfortunately. If anyone has suggestions, I'm open to anything. As it stands, we...
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I have granted all the user to this user but the system still this error : The Default Assignee doesn't have permission for the project or was deleted. What am I missing?
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| July 29, 2025 5:22 PM PDT | ||
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