Jira Service Management

  demo service project - "Invite your team to explore Demo service project"       From Demo service project, select Invite team Add your teammates to join you as agent...

• cloud
• jira-service-management
• jira-service-management-cloud

I have a dropdown menu tied to an asset field called Store.  I need to create an automation that will set the asset value in the Store Location field to 0000 once a ticket is created. I cre...

• cloud
• jira-service-management
• jira-service-management-cloud

Our teams do weekly releases, so I have created an automation script to create a new release every Monday morning. I'm attempting to use smart values to generate the names of the releases based on t...

• cloud
• jira-service-management
• jira-service-management-cloud

  Hello! There is a need to create a form for entering tasks with multi-level selection from a list. The list has 3-4 levels. I will be grateful if you can tell me how to organize the updating...

• forms
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi Team , I have 2  custom fields .  1st field  type is group picker (single) 2nd is the default assignee field . I would like  both field should co-ordinate for example . p...

• cloud
• jira-service-management
• jira-service-management-cloud

I'd like to refer to the following topics; https://jira.atlassian.com/browse/JSDCLOUD-10908 & https://community.atlassian.com/t5/Jira-Service-Management/How-hide-share-button-at-portal/qaq-...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

We are trying to get and update the avatar to an asset object.  But we also get a 401 error, the same token is working for other operations like updating the asset s attributes value.  ...

• cloud
• jira-service-management
• jira-service-management-cloud
• jira-software

If I use the Snipping Tool from Microsoft, I can't insert Screenshot in a Comment. If i use another Tool (e.g. Greenshot), it works! In the Jira-Ticket it works although with the Snipping Tool!?&nbs...

• data-center
• jira-service-management
• jira-service-management-data-center

I cannot download invoices even in the areas advised. Rob

• cloud
• jira-service-management
• jira-service-management-cloud
• not-applicable
• subscriptions-and-billing

Hello,  I have an specific case of automation. Each story/task has a field called System it's a asset filed and what I want to do is create a separate change request in another project for e...

• cloud
• jira-service-management
• jira-service-management-cloud

  We need a report, but we are unable to generate it. The report should show the time elapsed between the creation of a task and when it is resolved. For example, there is a project called "Sa...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi guys, how do I put in Macros in Comments when using Automation? I want to add Tasks but i got get how to do it. I looked at the docus but these didnt help me. Thanks in advance. Sang

• cloud
• jira-service-management
• jira-service-management-cloud

We currently have two separate SLAs for tickets: 24-hour SLA for JIRA Service Desk tickets. 24-hour SLA for autogenerated tickets (type: autogenerated). Each SLA follows its own workflow for sta...

• cloud
• jira-service-management
• jira-service-management-cloud

问题1： 循环A下有文件夹a，文件夹a下有多条用例； 将循环A下的文件夹a，右击 clone到循环B，查看循环B下的文件夹a中的用例条数，发现用例条数缺少。     问题2： 旧循环中原本有文件夹a、b、c、d、e、f……，现在看有些文件夹不显示了。这些文件夹都是从其他循环clone过来的。   问题3： 右击文件夹a，导出用例，选择csv格式，导...

• cloud
• jira-service-management
• jira-service-management-cloud

    Jira APIを利用してチケットを作成する際、ネットワーク切断などの理由でAPI接続が失敗する場合があります。これらの状況に対して、Jira Cloud側で自動リトライ機能や推奨されるリトライ方法がAPIで提供されているかを知りたいです。 (When creating tickets using the Jira API, there can be cases...

• cloud
• jira-service-management
• jira-service-management-cloud
• jira-software

Hello, When I go to Project Settings > Issues > Layout, the option "Layout" is not listed on the left side bar. I have full access, as a ORG ADMIN. I just cant change the Issue Layout. &...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi Community!   We've already got our core Workflow set up fine.   The problem is that when we migrated from old JIRA to JIRA Cloud, we lost the AUTOMATIC Workflow Status changes based ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi all, Question: Is it possible to link a service to asset objects in another schema? Scenario: In our JSM implementation, we would like to populate a set of applications in the OotB services sche...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi Everyone,   I am wanting to implement a knowledge base system that enables me to publish articles that I can link my clients to. Where it gets a bit more complicated is I would like the im...

• cloud
• jira-service-management
• jira-service-management-cloud

I have several customer projects that my agents serve but also have an internal project where the agents are actually the customers.  When an agent (customer) submits an issue via the portal fo...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I'm a long time Intercom customer and starting to use Jira Service Desk for another project. In Intercom, there's a global project email which you use to set up email forwarding. We're using Goog...

• cloud
• email
• forwarding
• jira-service-management
• jira-service-management-cloud

Dear Community, I'm looking for a way to define an Organization E-Mail which should receive future Notifications e.g. when an Issue gets opened,closed or updated. Using customer and organization Pro...

• cloud
• jira-service-management
• jira-service-management-cloud

We have a Jira Service Management instance and a Jira instance. A customer signed up for our customer portal (not restricted). I have now additionally invited her to our Jira Cloud. However, when she...

• cloud
• jira-service-management
• jira-service-management-cloud

I have been building out a new hire form process. After reviewing my alpha version with HR, they want to be able to fill out the basic details and then have it completed and approved by the superviso...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello, We need to make outgoing requests for our customers. Example: we notice a problem in receiving information from our customers, and we want to create a ticket with sending an email to the c...

• cloud
• jira-service-management
• jira-service-management-cloud