Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
I want to change the text and layout of the build in notifications. How can I do that?
-
Hello, I am trying to update an assets object with the information of Jira customfields with scriptrunner HAPI. Some of the attributes can hold multiple values. I I have the code that works for exam...
-
Hello, Our team uses multiple tools along with Jira. Each tool has a separate monthly cost. We want to centralize this process using Jira or any other Atlassian tools. Can you please give recommend...
-
Hi, I'm currently developing a Jira app using Atlassian Forge, and I am having trouble integrating Twilio's WhatsApp API. I'm trying to send WhatsApp messages from Jira using Twilio, but my current ...
-
Hi all, I'm not sure if I'm understanding this incorrectly, I looked at here: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/ And I can see that you can use...
-
Hello Everyone, i am rather new to Jira and we are newly implementing jira service management for our servicedesk work. currently when i am creating a Requesttype i am using a form and the onscreen ...
-
Hi, I've used Tenable Vulnerability Management's Jira plugin to send vulns over to Jira Cloud. However, the Jira Priority does not match the Tenable Severity. Any idea how to resol...
-
I have the same question as in this comment, and he is not being answered https://community.atlassian.com/t5/Jira-questions/How-can-I-create-an-auto-reply-when-a-ticket-is-created-in-Jira/qaq-...
-
Hi, What i would like to create is the following. I would like to automatically link tickets together automatically that we receive via e-mail and creates tickets. Summary text is different but ...
-
Hi, Is there any way to send On-call schedule starts notifications via webhook ? we have chat tool and my team want to receive schedule start information in this chat. so i need...
-
Hello Community, we want to increase the min/max values for the database connection pools using Docker environment variables instead of the dbconfig.xml file. However, the min/max values are not bei...
-
Hi all, We have the following use case in JSM: A Member of our organzation (registrated user) creates an issue in the portal on behalf of a customer who is not registrated. The customer should re...
-
I installed the Discovery agent on a device, ran a Discovery scan for the same device, and exported the both data to the cloud using the cloud export feature. Will this process create separate object...
-
hello! I wanted to know if it is possible to restrict the permissions of an specific group of us users to specific projects in jira cloud. The thing is that we need to let them add comm...
-
Hello! I've been spending an absurd amount of time on troubleshooting this. I have a parent category called Networking with sub categories Switches, Access Points, Firewalls, etc. When I create an...
-
I have set up reports to measure MTTR and % Met (vs Breached) of Incidents. I run into a problem where the current day (e.g. today Oct 16) will show a handful of incidents that were Resolved an...
-
What is the best way to attach a completed form to an automated email to be sent to a group of executives for review. I want to send an email response through Jira and attach the completed form. Is t...
-
We have two software applications with embedded JSM feedback widgets. The widget on Platform A is routing feedback to Project B, but we want it to go to Project A. How can we fix this issue? A...
-
I am trying to review all board timelines for a master project but when I click on the master board, only data I manually added is what I see. If I click one specific board, I can see the timel...
-
Hello, is it possible to create a dashboard natively in Jira or Confluence where I can view all tickets that were created and completed by day of the week? In addition to this view, I would like to c...
-
Hello I 'm searching for help: one of our account used to create SR via API is said to have no permissions to do so. It can create SR via the portal or directly on the site ; Wh...
-
Want to see what other people feel about the requirement to be on JSD Premium in order to support multiple help desks (the ability to have separate branded Help Desks)? We were excited to see that...
-
When customers are submitting a request via mobile app, they can not add the "Description" in the first attemp. They need to submitt the ticket and then they have to EDIT ...
-
Hi Community, I was wondering if there are currently any Jira tools in placed where a user submit some documentation to train the AI how to respond to tickets once created, that way there can ...
-
Hi to everyone! We are using Service Desk as tool for out agents to ask help for some tasks which they were not able to resolve by themselves. Now we are looking into add some chann...
Atlassian Community Events
| User | Count |
|---|---|
| 35 | |
| 17 | |
| 8 | |
| 8 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 29m ago | ||
| an hour ago | ||
| yesterday | ||
| Thursday | ||
| July 11, 2025 4:42 AM PDT |