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Jira Service Management
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Hello, I only want tickets shared across an organization if my client selects to share it with their organization. Currently, I have Settings > Products > Con...
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Is it possible to pull JSM Alert data into Power BI? I have tried a couple of 3rd party apps and they pull all the ticket data but not alerts. Thank you Dave
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Hello, I am looking to add a mandatory field that users need to fill out on the user portal only if they select a certain option. What is the best way to implement this? Thank you!
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My team recently got JSM for the hep desk product we want whenever a ticket gets submitted through the porta an alarm get triggered and will assign the ticket to the oncall engineer and Add in the re...
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I am unable to send or receive emails to our Jira service management mail handler, and I have also submitted two support requests to Atlassian this past week with no one reaching back. I already cont...
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Looking to determine if a JSM query can be designed within the tool to show the # of tickets my group worked on. Create by Helpdesk and routed to my team. If my team updated the ticket If my ...
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Good morning, My maintenance team wants a SLA to count down to a due date. With some research I found some older documentation that seems to be for a different version of JSM than I am using. Maybe...
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I have added an Asset object as a customfield to my Jira issue. But when I call the Jira Issue Get API, only the asset object ID is returned. Is there a way for that API to return the actual asset ob...
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Hello Community, I would like how it could be possible to manage multiple customers in one JIRA Service Management: Is it possible to have one portal per customer? How do we handle SLAs for e...
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Is it possible to create an automation to add a comment when there are multiple approvers. Current trigger is when Approval is completed. This only adds a comment when the last approver a...
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Hello, I'm trying to build a dashboard using Atlassian Analytics that will showcase the correlation between two specific issue types within a certain project. These types of issues are linked ...
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When setting up an override, the drop down for "Override shift participant with" list only shows myself. What needs to be setup to see the entire team?
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Hi, When I create a category in the knowledge base, the request type on the homepage of the portal gets replaced. How can I prevent this? I want these KB articles or categories to only appea...
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How do I highlight lines in Project / List, if the rule depends in 2 criteria. Eg. : due date < now()+3 AND prority = high
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Has this been rolled out to customers now or is it still only for agents?
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Hello, I am currently trying to set a single-select custom field for several tickets via the bulk-edit API of REST API version 3. I have looked at the following documentation as a basis. The Jira ...
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Hello, In my organization, I've recreated all the queues. Now they correspond to the teams in my organization. I'd like to associate the “Team” field automatically with the ticket manager. I...
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¡Hola a todos! He activado esta opción en Jira Service Management, pero me gustaría saber qué hace y dónde puedo explotarla. ¡Gracias!
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Hello everyone! I have activated this option in Jira Service Management, but I would like to know what does it do and where can I exploit it. Thank you!
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Hi everybody, i`ve created an LDAP importer getting user information. I`ve created a new objectclass "ADMail" and was trying to import mail addresses. The importer should create for each mail ...
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Hi everyone, Next week we will migrate to the Cloud in Jira. Background In the old Jira, you create a ticket and inside you could add a template source to the ticket depending on...
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Hi all - we have been trying out the helpdesk platform for the last month - things seemed to be working fine until the last few days we noticed some tickets not being created using the email handler....
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When I was trying to edit the workflow for a project. The edit button was not displayed on the right side of the Workflows page. Do you know if I need admin to check my access?
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Hi team, I have question regarding unlicensed users in Jira service management using the link or URL. Please look into it ASAP. Thanks & Regards, Preeti.
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Hello, I'm encountering an issue with the IdP-initiated SAML flow. When I attempt to use the IdP-initiated flow, I receive the following error from Jira's SAML callback endpoint: {"key":"badR...
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