Hi. I am not sure whether I am writing in the correct group however I would like to ask some advice in regarding creating a better OnCall System since the migration from Opsgenie to JSM.
Our current system revolves around having a JSM Project receive the different alert types and then depending on the issue type selected sending an email to the Email Integration assigned to the specific team.
1) Would anyone have any suggestions or ideas on how this process can be improved without the use of specific system integrations to send the alerts?
2) Is there a way to set up an automation to auto close the alert to the team if X amount of time has passed? I can't seem to find the right trigger for it.
We currently also use Slack as our main communication tool if that helps.
