JSM Sandbox

[Myles Boyd]

We have JSM Cloud premium and wanted to copy the production project to our sandbox instances. However, when it prompts for the project to import over, it doesn't offer any of the JSM projects, only Jira. 

Has anyone succesfully imported a production JSM project into their Sandbox?

Thank you

[Marc - Devoteam]

Hi @Myles Boyd 

The option to copy a single JSM project to the sandbox is a new feature and is still rolling out.

Atlassian has started with Free and Standard tiers, so it could take some time to have this on the premium tiers,

[Dirk Ronsmans]

Hi @Myles Boyd ,

Being able to copy over specific projects instead of the whole environment is a fairly new feature.

Just to validate, you do have JSM Premium and not just Jira Premium with JSM Standard correct? I ask cause the information here on the community says that you are using JSM Standard.

If you only have Jira Premium but JSM Standard, you won't be able to copy any JSM projects as only Jira is supported on your sandbox (in the past you could add a free JSM to a Jira sandbox but that has been discontinued)

[Myles Boyd]

We have JSM Premium and Jira Premium

The import appears to only list the Jira projects

[Dirk Ronsmans]

According to the documentation I don't see any limitation why it would be blocking then.

I'll see if an Atlassian engineer can shed some light on why it is filtering out your JSM projects. 

Just an additional question, do you already have a full JSM copy on a sandbox / is the product added on the sandbox?

[Myles Boyd]

Ok; serves me right ! I trusted our Jira admin, who told me the sandbox was ready!

Thank you Dirk; they hadn't added JSM!!!!   A day wasted.  Thank you again

[Dirk Ronsmans]

Well at least it was only that! Mystery solved!